Post a Job Free
12 viewsTalent
Rodel B. — Mid-Level E-Commerce and Healthcare Virtual Assistant from Philippines

Rodel B.

Mid-Level E-Commerce and Healthcare Virtual Assistant

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Rodel B. is a seasoned Virtual Assistant with expertise in supporting major global brands such as AT&T and Samsung within the telecommunications, e-commerce, and healthcare industries. Over the past four years, he has honed his skills in providing expert product consultations and resolving complex post-sales issues. His proficiency extends to utilizing Zendesk for efficient ticket management and employing escalation macros, as well as maintaining data accuracy in real-time tracking through Google Sheets. Rodel's experience with the Samsung E-Commerce platform enabled him to streamline sales support operations effectively. At Besht Wellness Group, he excelled as a Healthcare Virtual Assistant, using AdvanceMD for patient data management and logistical route planning to enhance provider efficiency. His academic foundation in Entrepreneurship from Bulacan State University complements his technical capabilities, making him a reliable ally in customer support and healthcare data management. Rodel's experience with VXI Global Solutions further solidified his skills in technical and billing inquiries, ensuring comprehensive customer satisfaction for AT&T services.

Experience

  • Sales Support

    Samsung E-Commerce / Teleperformance · 2023 — 2026
    Provided product consultations to customers, assisting them in choosing ecosystem products suited to their needs. Addressed complex post-sales inquiries, such as order tracking and payment disputes, while utilizing Zendesk for ticket management and ensuring accuracy in real-time data tracking via Google Sheets.

  • Patient Intake Specialist

    Besht Wellness Group · 2022 — 2023
    Employed AdvanceMD for collecting and verifying patient demographics, maintaining high accuracy in billing and clinical records. Enhanced provider efficiency through effective logistics and route planning for patient visits, while managing Electronic Health Records (EHR), including patient charts and secure file uploads.

  • Account Associate

    VXI Global Solutions · 2021 — 2022
    Delivered technical support for AT&T Broadband services, resolving complex billing inquiries and ensuring customer satisfaction. Handled financial disputes and communicated effectively to de-escalate billing concerns.

Skills & Expertise

HealthcareE-CommerceCustomer ServiceVirtual AssistantData Entry SpecialistSales

Education

  • Bachelor of Science in Entrepreneurship
    Bulacan State University · 2017 — 2021

Interested in this professional?

Sign in as an employer to save this profile or invite Rodel B. to a job.

Sign in as an employer