rodhiah A.

Rodhiah A. is a seasoned Senior Customer Service Executive based in Kuala Lumpur, specializing in customer satisfaction and retention. With extensive experience in managing senior complaints and escalation management, she has effectively led teams and coordinated cross-functional operations in the automotive and corporate sectors. At Sime Darby Auto Bavaria, she managed complex customer issues, worked closely with various departments, and played a pivotal role in enhancing service processes and SOPs. Her tenure at Natura Malaysia saw her develop SOPs and collaborate with warehouse teams to address product returns and delivery issues. She has also contributed to improving customer service operations at Bank Simpanan Nasional and American Express. Rodhiah is skilled in using ERP systems like SAP, AutoLine, and CRM tools such as Salesforce and Zendesk, which have sharpened her ability to handle high-pressure environments. Her academic background in sociology and anthropology complements her professional endeavors, offering a unique perspective on customer relations and organizational growth.