Roel V.
Mid-Level Sales Manager
Open to offersNew to PlatformAbout
Roel V. is a seasoned Senior Sales Manager based in the Philippines with a successful track record in driving revenue growth and client acquisition. Currently serving remotely at EVEVE Ltd in the United Kingdom, Roel develops strategic sales initiatives to foster strong customer relationships and penetrate new market territories. His extensive work background includes roles such as Social Media Manager and Administrative Assistant, where he honed skills in social media management, photo editing, and administrative tasks. Roel has also held roles as a Quality Analyst and an ESL teacher, leveraging his ability to analyze quality metrics and enhance communication skills. With a business administration background specializing in banking and finance, Roel has consistently exceeded sales targets and established partnerships to expand business opportunities. He is proficient in CRM systems like Salesforce and Zendesk, and excels in client relationship management and sales strategy development.
Experience
Sales Manager
EVEVE Ltd · 2022 — PresentHandled customer relations issues to ensure quick resolution and client satisfaction. Developed and implemented effective sales strategies to increase sales revenue. Maintained and built relationships with existing and potential customers through needs identification and service offerings. Organized regular sales meetings for progress review and target setting.Social Media Manager
Peachbites · 2022 — 2022Scheduled posts for Instagram and Facebook while managing comments and direct messages. Monitored customer orders in Shopify to confirm timely shipping. Updated customer's subscriptions via ThriveCart/Recharge.Administrative Assistant
VNS · 2022 — 2022Assisted a client in managing personal and work email while organizing meetings and maintaining a calendar. Coordinated actions and processes among clients and field staff, adhering to established policies. Handled customer service and overall coordination tasks.Appointment Setter
Company not specified · 2022 — 2022Responded to client messages to schedule appointments and confirmed bookings via phone calls. Collected security deposits to finalize deals and arranged appointments based on client preferences.Product Specific Trainer
EPerformax Contact Centers & BPO · 2019 — 2022Facilitated virtual and classroom training sessions while creating training materials. Conducted new hire interviews for qualification before program endorsement. Evaluated training effectiveness through tracking progress and gathering feedback.Quality Analyst
EPerformax Contact Centers & BPO · 2017 — 2019Collaborated with management to enhance training on improved processes and maintained quality assurance documentation. Monitored KPIs to address potential quality issues and reported findings to inform operational decisions.Customer Service Support
Teletech Customer Care Management · 2016 — 2017Achieved a high satisfaction rating by resolving customer issues promptly. Processed service orders and responded effectively to customer inquiries, ensuring a high level of service.ESL Teacher
51talk Philippines · 2015 — 2016Created engaging lesson plans and diversified instruction using technology. Provided one-on-one attention to students, coaching them on English pronunciation and grammar for improved conversational skills.General Virtual Assistant
Company not specified · 2014 — 2015Managed filing systems and maintained accurate records. Handled phone calls, scheduled appointments, and gathered industry data through research.
Skills & Expertise
Education
- Bachelor of Science: Business Administration- Banking & FinanceNegros Oriental State University · — — 2010
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