Roel C.

Roel C. is an experienced Customer Service Representative with a background in the business process outsourcing (BPO), finance, technology, and sales industries. He supported customers at Panasiatic Solutions and RMS COLLECT PHILS. (IQOR-Philippines), handling billing inquiries and technical phone support via inbound calls. As a Subject Matter Expert at Concentrix-Bacolod, he assisted agents, resolved escalated cases, and produced intra-day reports. In the technology sector, Roel provided software support for financial advisors at FMG Suites/CoDev Philippines, managing tickets through email and chat. He later applied cold calling and sales techniques at PhoneStaffer and HomeAglow, generating leads, scheduling service appointments, closing sales contracts, and maintaining detailed CRM records. He is experienced with Microsoft Office applications and has an Associate degree in Computer Technology from Bacolod City College.