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Roel R. — Senior Operations and Performance Coach from Philippines

Roel R.

Senior Operations and Performance Coach

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Roel R. is an accomplished Operations & Performance Leader with over 15 years in customer service, sales coordination, and team management. His career trajectory at LinkedVA exemplifies his growth from a Virtual Assistant to a Squad Leader, where he currently oversees multiple teams, excelling in performance coaching and operations management. Skilled in social media management, graphic design, and video production, Roel is fluent with modern AI collaboration tools. Prior to his current role, Roel honed valuable skills as a Customer Service Representative at both IBEX Solutions and Convergys, where he was recognized for exceeding service and sales targets. His academic background in Mass Communication from Holy Cross of Davao College complements his professional journey, providing a robust foundation for his leadership capabilities.

Experience

  • Squad Leader / Performance Coach

    LinkedVA · 2024 — 2026
    Led a squad consisting of 5 to 6 teams, having previously managed 15 to 20 virtual assistants as a direct Team Leader. Coached team leads and VAs on enhancing performance, translating coaching sessions into measurable improvements in productivity and service quality. Oversaw daily operations for the group, ensuring consistent service delivery and adherence to client SLAs.

  • Virtual Assistant → Team Leader

    LinkedVA · 2020 — 2024
    Initially functioned as a General VA, responsible for managing client social media accounts while also engaging in graphic design and video editing. Progressed to a second-in-command role, assisting team leads with escalations, overseeing quality control, and managing daily workflows. Ultimately advanced to Team Leader, taking full responsibility for team performance, workflow management, and client deliverables.

  • Customer Service Representative

    IBEX Solutions · 2017 — 2019
    Served as a billing specialist while providing cross-functional support in sales marketing and technical support areas. Recognized for consistently exceeding service and sales targets as a top performer.

  • Sales Coordinator

    NAFFCO UAE · 2014 — 2016
    Collaborated across departments to track and report on project statuses, ensuring alignment among stakeholders. Managed the timely delivery of engineering drawings to facilitate project milestones, and supported the complete process of project completion from coordination to close-out.

  • Customer Service Representative

    Convergys · 2010 — 2014
    Handled billing inquiries and addressed customer concerns in the role of billing specialist. Successfully maintained customer retention within targets while consistently achieving monthly product sales quotas.