Rofiyat S.
Junior Customer Support Specialist
Open to offersNew to PlatformAbout
Rofiyat S. is an experienced Customer Support Assistant based in Abuja, Nigeria, specializing in delivering positive customer experiences across digital platforms. Working remotely as a freelance professional since 2023, Rofiyat manages inquiries and support requests via WhatsApp and Instagram, skillfully assisting with product details, order status, and basic troubleshooting to enhance customer satisfaction. She is proficient in live chat and social media support, effective CRM and customer record management, and utilizes Microsoft Office and Google Workspace for accurate data entry and reporting. Her role involves resolving complaints empathetically, following up with customers, and ensuring clear, timely communication to drive conversion and retention. Rofiyat is currently pursuing a Bachelor of Technology in Biochemistry at the Federal University of Technology Minna, with graduation expected in 2025.
Experience
Customer Support Assistant
Freelance · 2023 — PresentAddressed customer inquiries in a timely and polite manner via WhatsApp and Instagram. Assisted customers with product information, order inquiries, and basic troubleshooting. Managed complaints with care, ensuring appropriate resolution or escalation. Engaged with both potential and existing customers to enhance conversion and retention rates. Recorded accurate details of customer interactions for future reference and reporting purposes.
Skills & Expertise
Education
- Bachelor of Technology in BiochemistryFederal University of Technology Minna, Nigeria · — — 2025
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