Rogelio I.

Rogelio R. is a professional with extensive experience in technical support and customer service across various domains. His role as a Technical Support Representative at Concentrix involved assisting students and educators with account management on Pearson learning platforms and providing troubleshooting support to enhance user experience. He efficiently documented support cases within Salesforce CRM. Rogelio has held a position as a Customer Service Representative at Everise Philippines, where he managed healthcare-related inquiries, ensuring compliance with HIPAA regulations. He has also contributed to the telecommunications sector with Alorica, handling Verizon account issues and technical device assistance. His background is fortified by certifications from TESDA in Electrical Installation and Maintenance. Rogelio possesses a C1 level in English proficiency and is skilled in CSS operations using CRM software and Microsoft Tools, demonstrating his versatility in managing both technical and customer-oriented tasks.