Rokya S.

Rokya S. is an experienced Operations Manager with four years in operations management, primarily within the education sector at The Pro English. She has a track record of supervising staff, conducting performance reviews, and overseeing daily operations to optimize workflow and ensure timely task completion. Rokya led initiatives in process improvement, implementing quality assurance and control measures that enhanced product consistency and reliability. She played a central role in staff training and development, introducing mentoring programs to address individual strengths and upskilling the workforce to meet industry demands. With expertise in KPI tracking and data analysis, Rokya regularly analyzed performance metrics, coordinated team schedules, and streamlined operational workflows using lean principles, resulting in improved efficiency and productivity. Proficient in organizational management and customer service, she maintained high employee retention by fostering a supportive work environment and managing client relations to ensure customer satisfaction.