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Roland P. — Senior Medical Virtual Assistant from Philippines

Roland P.

Senior Medical Virtual Assistant

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Roland Pelingon is a certified Virtual Assistant with extensive experience in Customer service, Project management, virtual assistance and healthcare settings. He specializes in managing patient records, scheduling appointments, and facilitating telehealth consultations to enhance patient satisfaction. Proficient in both EMR and EHR systems, Roland ensures smooth healthcare delivery and contributes to a patient-centered team. He has also held roles as a Technical Support and Customer Service Representative for six years, where his responsibilities included troubleshooting internet connectivity, providing billing support, and enhancing customer experiences in industries such as telecommunications, financial services, and travel. With a strong academic foundation in Political Science from Rizal Technological University, Roland's career has spanned various roles including Executive Virtual Assistant and Account Manager, wherein he optimized sales strategies and managed high-profile customer accounts.

Why hire me

I have extensive experience is Customer service, project management, virtual assistance, digital marketing, technical support, account management, social media management.

Experience

  • Digital Marketing Assistant

    WFH · 2025 — 2026
    Supported the development and execution of sales strategies aimed at improving brand visibility and increasing conversions. Created compelling content for blogs, newsletters, and marketing materials to engage and retain customers. Managed interactions with followers across social media platforms to foster community engagement and loyalty. Developed standard operating procedures for various marketing activities, ensuring efficiency within the team. Edited promotional videos and educational materials to enhance brand messaging.

  • Medical Virtual Assistant

    Zealthy · 2025 — 2026
    Provided detailed information to patients about weight loss programs and skincare treatments, addressing their options and concerns. Followed up with pharmacies regarding medication orders to ensure timely delivery in line with treatment plans. Verified patient eligibility for medication coverage and benefits by communicating with insurance providers. Collaborated with medical providers, weight loss coaches, and nurse practitioners to facilitate comprehensive care. Engaged with patients to clarify their treatment plans and resolve any questions during their care journey.

  • Executive Assistant

    Orders2me · 2024 — 2025
    Organized the CEO's schedule, handling meeting coordination with clients and partners to enhance productivity. Designed and maintained the Orders2Me website along with partner restaurant sites, focusing on user experience. Updated menus and pricing for restaurants, ensuring accuracy and adherence to brand standards. Worked closely with clients to decide on design elements such as logos and images. Confirmed menu prices with clients for consistent and transparent communication across platforms.

  • Account Manager and Executive Assistant

    Hartehanks · 2022 — 2024
    Oversaw customer accounts for programs including NBA, HBO Max, Bleacher Report, and Bally Sports, maintaining high service levels. Delivered comprehensive technical support to subscribers troubleshooting streaming issues on devices such as TVs, computers, laptops, iPhones, and Android phones. Addressed inquiries regarding billing and resolved discrepancies efficiently. Processed payments timely while ensuring accurate financial records were maintained. Proactively identified and addressed technical problems to enhance customer experiences.

  • Technical Support/Account Manager

    UTech Inc. · 2021 — 2022
    Provided technical support by addressing internet connectivity issues and ensuring prompt resolutions. Engaged in sales initiatives to promote iiNet services, effectively explaining product advantages to customers. Offered accurate billing information while resolving inquiries related to customer accounts. Handled payment processing efficiently and ensured accurate financial management. Coordinated technician dispatch for on-site support and installations to guarantee timely service.

  • Technical Support/Sales Representative

    TPG Telecom · 2017 — 2019
    Delivered technical support to customers by troubleshooting issues with internet connectivity and ensuring resolutions. Promoted iiNet services through effective communication of product benefits to potential customers. Provided comprehensive billing information and resolved account-related inquiries. Managed customer payments and maintained accurate financial records. Organized technician visits for on-site support to ensure service delivery.

  • Financial Account Specialist

    PayPal · 2016 — 2016
    Managed various business lines under PayPal, including Accounts, Transactions, Disputes, Claims, and Limitations for accurate processing. Served as a subject matter expert, guiding new team members and assisting with complex customer inquiries. Addressed high-priority issues by handling escalated supervisor calls effectively. Provided support for PayPal services across multiple markets, enhancing customer satisfaction through timely assistance.

  • Travel Account Specialist

    Spirit Airline · 2015 — 2016
    Processed payments for ticket purchases efficiently to ensure timely transactions. Assisted customers with booking flight tickets while offering tailored services to meet their travel preferences. Provided passengers with detailed flight information, including schedules and updates. Managed reservations effectively, making necessary adjustments to ensure customer satisfaction throughout the booking process. Promoted Mastercard Miles Rewards to enhance customer engagement.

  • Technical Support/Sales Representative

    Eperformax · 2015 — 2016
    Diagnosed and resolved technical issues with LG products, including televisions, refrigerators, and washers. Promoted sales of LG appliances by communicating product features effectively to potential customers.