Roland B.
Mid-Level Client Operations Specialist
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Roland B. is a meticulous Client Operations Specialist with over five years of experience in client-facing support, inside sales, and client operations within the BPO and IT distribution sectors. Currently working with Canada-based clients at Insight, he manages quotes, POs, vendor coordination, pricing requests, and order fulfillment, ensuring accuracy and efficiency. His expertise includes managing end-to-end operational workflows such as vendor sourcing, cost negotiation, order reconciliation, and documentation control. Roland is recognized for his strong analytical skills and cross-functional collaboration, adeptly resolving issues in fast-paced, deadline-driven environments. Previously, he supported Account Executives and managed pricing agreements at Insight, handled credit restoration and customer service at Tru29, negotiated debts at Altair Global Solutions, and assisted Walmart.com customers at Concentrix. Roland has utilized CRM tools and Microsoft Office Suite to enhance operational efficiency. He is currently pursuing a degree in Software Development from Mapúa Malayan Digital College.
Experience
Client Operations Specialist
Insight Ph · 2025 — PresentManaged client inquiries, resolved issues, and ensured timely follow-up on open orders, returns, and requests while delivering exceptional customer service. Maintained pricing agreements and ensured contract compliance, verifying cost accuracy before order release. Supported Account Executives by coordinating order fulfillment and tracking shipments, while keeping account activity records updated. Prepared and submitted accurate sales quotes using technical product information and special pricing from vendors. Generated reports to assist sales and operations teams in decision-making and performance tracking. Employed CRM tools and Microsoft Office Suite to enhance communication and manage client data.Client Operations Representative
Insight Ph · 2022 — 2025Supported client operations by managing quotes, purchase orders, vendor coordination, and pricing requests with a focus on accuracy and operational workflows.Credit Repair Customer Service Representative
Tru29 · 2022 — 2022Managed inbound and outbound calls to address disputes, elucidate credit report findings, and guide clients through the credit restoration process. Provided education to clients on credit scores and dispute processes to enable informed decision-making while ensuring compliance with company policies and industry regulations when handling sensitive financial information.Debt Collection Specialist
Altair Global Solutions · 2021 — 2022Handled a high volume of outbound and inbound calls to negotiate payment arrangements and resolve debts on behalf of Halsted Financial Services. Secured timely payments using strong communication and negotiation skills while maintaining a professional and empathetic demeanor. Informed clients about repayment options and account statuses, adhering to company and regulatory guidelines.Customer Service Representative
Concentrix · 2020 — 2021Assisted Walmart.com customers through phone interactions with order tracking, returns, refunds, and product inquiries to ensure a positive online shopping experience. Efficiently resolved customer concerns and maintained high satisfaction scores while complying with quality standards.
Skills & Expertise
Education
- BSIT - Software DevelopmentMapúa Malayan Digital College (MMDC) · 2025 — Present
- Information Communication TechnologySt. Peter Ville Technical Training Center · 2018 — 2019