Roland J.
Senior IT Specialist
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Roland J. is an experienced IT Specialist with a career spanning over seven years in the field of technical support, systems administration, and security management. His expertise has been honed across various enterprise environments, where he has adeptly deployed and managed tools like Salesforce, Intune, Jamf Connect, and Okta to streamline operations and enhance user experience. In his current role as an IT/Salesforce Analyst at Ilocos Group Management OPC, Roland has effectively reduced ticket resolution time by 30% through efficient remote diagnostics and user training. Among his accomplishments is maintaining a 99.9% uptime by systematically executing remote system patching and data backups. Prior to this role, he served at the Department of Environment and Natural Resources Region I, where he was integral in the successful completion of national cadastral projects. Roland holds a Bachelor of Science in Information Technology from Lorma Colleges and a national certification in computer systems servicing. His technical prowess is complemented by his ability to optimize workflows and implement scalable solutions that significantly improve organizational service delivery.
Experience
IT/Salesforce Analyst
ILOCOS GRP. MANAGEMENT OPC · 2023 — 2025Provided remote technical support for hardware, software, network connectivity, and user accounts on Windows and macOS platforms. Implemented remote system patching and data backups while administering Salesforce for user roles and automation workflows. Created custom dashboards for distributed teams and configured NetDocuments workspaces for secure document handling. Managed Okta for user provisioning and access policies and maintained integrations between Salesforce, NetDocuments, Microsoft 365, and Intune.Project Support Officer
DEPARTMENT OF ENVIRONMENT AND NATURAL RESOURCES REGION I · 2020 — 2021Reviewed and validated lot data against images for the Digital Cadastral Database Cleansing, ensuring high accuracy across regional records. Prepared manifold maps for spatial corrections and maintained the LAMS Philippines server, ensuring system uptime and secure access. Monitored PLA updates and conducted quality checks on manifold maps, supporting the successful completion of national cadastral projects.Data Entry Specialist
DEPARTMENT OF ENVIRONMENT AND NATURAL RESOURCES REGION I · 2019 — 2019Validated lot records against uploaded images with a high match rate and generated manifold maps for flagged lots. Compiled daily summaries to enhance workflow transparency and supported LAMS targets for data cleansing.System Network Administrator
DEPARTMENT OF ENVIRONMENT AND NATURAL RESOURCES REGION I · 2018 — 2018Reconstructed damaged cadastral maps and validated lot data, achieving high recovery rates of lost spatial information. Conducted field research to authenticate records and supported the digitization of legacy land documents.Application Data Specialist
DEPARTMENT OF ENVIRONMENT AND NATURAL RESOURCES REGION I · 2018 — 2018Collaborated with data encoders to enhance data consistency and restored LDCs from damaged cadastral maps. Participated in field validation to ensure the accuracy of reconstructed spatial data.Technical Support Specialist
DEPARTMENT OF ENVIRONMENT AND NATURAL RESOURCES REGION I · 2017 — 2017Oversaw daily outputs from encoders and validated LDCs, enhancing data flow efficiency and supporting verifications in land tenure validation. Provided technical support to improve coordination among regional offices.Data Entry Specialist
DEPARTMENT OF ENVIRONMENT AND NATURAL RESOURCES REGION I · 2017 — 2017Ensured high accuracy in validated encoded data and restored LDCs, aiding in the digitization of land parcels while supporting administrative tasks.Administrative Aide
DEPARTMENT OF ENVIRONMENT AND NATURAL RESOURCES REGION I · 2016 — 2016Validated and uploaded scanned LDC sheets into the LAMS Philippines system, facilitating digital access to legacy records while supporting administrative tasks for LAMS Phase I.
Skills & Expertise
Education
- Master's in Information TechnologyDON MARIANO MARCOS MEMORIAL STATE UNIVERSITY · 2016 — 2019
- Bachelor of Science in Information TechnologyLORMA COLLEGES · 2011 — 2015