Roland B.

Roland B. is a seasoned BPO training leader with 20 years of experience in learning and development, operations, and project management, excelling in roles that emphasize stakeholder engagement and sales growth through training initiatives. As a Training Manager at WNS, he led cross-functional teams in crafting training programs aligned with business objectives, driving operational efficiency. At Pacific Training Group, Roland spearheaded training projects and streamlined operations across departments, enhancing service quality and compliance. His tenure with Starhub KMC Solutions yielded a 115% achievement on team goals and improved campaign error rates. At Microsourcing, he significantly increased GEV/NEV, expanded partnerships, and optimized workflow processes. Earlier in his career with Acquire BPO and DCI Outsourcing, he developed comprehensive training programs, mentored upcoming trainers, and managed HR and client services. Roland's expertise in training quality assurance, continuous improvement using Lean Six Sigma, and process optimization is backed by a robust use of tools like MS Teams, Slack, PowerBI, and Salesforce. Roland holds a Bachelor of Science in Broadcast Communication from the Polytechnic University of the Philippines.