ROLAND J.
Junior Real Estate Virtual Assistant
Open to offersNew to PlatformAbout
Roland J. is a seasoned Real Estate Virtual Assistant with extensive experience in both real estate and Amazon operations. Known for his ability to meet deadlines efficiently, he expertly offers administrative support, manages communications, and oversees MLS transactions and calendar management. During his tenure as a Real Estate Executive Assistant, Roland successfully coordinated property showings using ShowingSmart, managed CRM systems like HAR and Lofty, and played a critical role in processing real estate applications aligned with state and federal compliance. Additionally, his tenure as an Amazon Recovery Specialist honed his skills in handling reimbursement claims via Amazon Seller Central, validating crucial documents, and liaising with clients through email. His proficiency with tools such as Google Workspace, Microsoft Excel, Trello, Gorgias, and Salesforce underscores his technical acumen. With a background in Business Administration from Holy Cross of Davao College, Roland is well-versed in marketing management, bringing a wealth of knowledge to his roles at Evo Tech Solutions and Flatworld Solutions.
Experience
Real Estate Executive Assistant
Outsource · 2025 — 2026Managed various real estate transactions with a focus on meeting deadlines. Oversaw CRM systems such as HAR, Lofty, and ShowingSmart for effective lead tracking. Scheduled property showings and client appointments using ShowingSmart. Assisted in home staging and preparation for properties on the market. Created and managed property listings on MLS and other real estate platforms, ensuring accuracy and compliance in transaction records. Provided administrative support to improve client communication and satisfaction, processed real estate applications in line with regulatory standards, and coordinated meetings and appointments efficiently.Amazon Recovery Specialist
Outsource · 2022 — 2025Generated packing lists and assisted clients in reviewing essential documents, ensuring validity for reimbursement processes. Communicated via email regarding missing documentation and aided clients in promptly submitting the required paperwork. Filed and submitted reimbursement requests through Amazon Seller Central for lost or missing inventory, ensuring proper processing of claims.Customer Service Representative
Flatworld SolutionsManaged customer inquiries and educated clients regarding licensing processes at Alberta Insurance Council. Updated the FAQ section to respond to common questions, reducing the volume of inquiries. Resolved customer complaints empathetically, fostering loyalty and repeat business.Technical Support
ConcentrixGuided clients through the initial setup of Netgear Routers and troubleshot slow internet connections. Provided timely technical support, resolving hardware-related issues effectively.
Skills & Expertise
Education
- Business Administration Major in Marketing ManagementHoly Cross of Davao College
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