Rolando T.

Rolando B. is a dedicated Healthcare Virtual Assistant with over 10 years of experience in the US healthcare and insurance industry. He has a comprehensive background in healthcare operations and administration, having worked with major accounts like United Healthcare and Aetna. His expertise encompasses eligibility verification, prior authorization, claims processing, billing, pharmacy support, and patient-provider services. A proficient user of Epic and Athenahealth, Rolando ensures compliance with HIPAA standards, safeguarding all private health information. He brings extensive knowledge of medical coding systems such as ICD-10, CPT, and HCPCS and is familiar with both Medicare and Medicaid frameworks. Rolando's role as Healthcare Operations Specialist at Concentrix and Afni involved managing claims, processing referrals, and handling provider credentialing with precision and reliability. As he transitions into virtual assistance, Rolando aims to provide seamless and professional support to his clients.