Rolando P.

Rolando is a proficient Chat Support Representative and Operations Specialist with extensive experience providing exceptional customer service at companies like Sutherland Global Services and Kamel Media BPO. Educated with a Bachelor of Secondary Education in English from Urdaneta City University, Rolando excels in delivering precise and prompt responses to customer inquiries across chat, email, and messaging platforms. His role at Sutherland Global Services involved troubleshooting technical issues, collaborating with team members, and ensuring a professional, empathetic interaction tone. Additionally, he documented customer feedback in support systems and stayed abreast of product knowledge. Rolando's effective communication and strong problem-solving skills position him as an excellent asset in the BPO industry.