Roldan D.

Roldan D. is an experienced Virtual/Administrative Assistant with over 5 years in the BPO industry. He possesses a robust skill set in administrative support, including email and calendar management, data entry, and task management. His expertise extends to QA Testing, with professional experience in manual and automation testing, test case creation, defect tracking, and improving system reliability through collaboration with developers. Roldan is proficient in delivering technical support across various platforms, having provided troubleshooting, issue resolution, and technical assistance for users of major services like AT&T Directv, Google, and Microsoft. His role in content moderation further highlights his ability to handle policy enforcement and user-generated content monitoring, ensuring community guidelines compliance. Roldan's educational background includes a vocational course in Electrical Technology from Marikina Polytechnic College, supplementing his practical skills in technical environments.