Rolida

Lorena R. is an experienced Customer Service/Technical Support Representative based in the Philippines, offering over a decade of expertise across diverse sectors including finance, legal, automotive, technology, retail, and customer care. At Allsectech Manila Inc., she handles credit card inquiries and payment support for Atlanticus CS/A, as well as ELD device troubleshooting for US commercial vehicles, supporting Department of Transportation compliance. Her experience with Harte Hanks involved Samsung device troubleshooting, covering smartphones, wearables, and connectivity issues. At Teleperformance, she assisted AT&T Uverse customers with internet connectivity and upselling net service packages. Lorena’s tenure at Concentrix included back office harness design and vehicle dashboard diagnostics for General Motors, along with 911 and OnStar support. She has additionally provided mobile banking and payment assistance for Bank of America and performed office clerk and outbound agent roles in the legal and charitable sectors. Proficient in Microsoft Office and AutoCAD operations, Lorena communicates effectively in Visayan, Filipino, and English.