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ROLITO M. — Mid-Level Customer Service Clerk from Philippines

ROLITO M.

Mid-Level Customer Service Clerk

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Rolito M. is an experienced Clerk with over five years providing customer service, data entry, and administrative support in the retail and entertainment industries. With a proven background spanning companies such as Odyssey Music and Video and Watsons, Rolito has managed branch inventory, sales reporting, and product documentation for beauty and media products. He has applied advanced skills in QuickBooks and Microsoft Excel for inventory and monthly sales management. In business process outsourcing and e-commerce, Rolito contributed as a Chat Support Agent and Supervisor at Jaira Group of Companies, overseeing digital marketing campaigns and CRM-based customer interactions. His credentials include a National Certificate II in Computer System Servicing and certification in Intuit QuickBooks, supporting technical service roles at MFF Global Solutions for telecommunications clients.

Experience

  • Sales Agent

    Homeaglow · 2025 — 2026
    Handled outbound and inbound calls to promote home cleaning services. Assisted customers with bookings, inquiries, and service selections. Managed customer information through CRM tools.
  • Chat Support Agent / Supervisor

    Jaira Group of Companies · 2020 — 2024
    Developed and executed marketing strategies and campaigns in alignment with company goals. Led and mentored a high-performing marketing team while fostering collaboration. Assisted clients with website navigation and subscription inquiries.
  • Customer Service Representative

    MFF Global Solutions · 2020 — 2020
    Provided assistance to customers regarding their technical issues. Informed and communicated with Cignal subscribers about their latest and pending bills via email.
  • Chat Support Agent

    Concord Concepts · 2016 — 2019
    Focused on lead generation while assisting clients with website navigation and subscription inquiries.
  • Branch Inventory Clerk

    Odyssey Music and Video SM Baguio, SM Rosales · 2010 — 2015
    Received and scanned incoming and outgoing DVDs, VCDs, CDs, and other products. Monitored high-value and out-of-stock items. Managed filing documents, data entry, and prepared monthly sales reports.
  • Branch Inventory Clerk

    Watsons SM Rosales · 2010 — 2010
    Handled filing documents and data entry for monthly sales reports, while also preparing invoices. Received and scanned incoming and outgoing beauty products.

Skills & Expertise

Education

  • Electronics and Communication Engineering 2nd Year Level
    Saint Louis University

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