Rolly B.
Mid-Level Real Estate Cold Calling Specialist
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About
Rolly B. is an experienced Real Estate Cold Caller and Property Management Assistant from the Philippines, bringing over six years of combined experience to the real estate and customer service sectors. Rolly has specialized in outbound cold calling for FSBO and distressed property owners, leveraging tools like Mojo Dialer, conducting skip tracing and data verification, and managing campaign pipelines through Podio CRM. With a background in tenant management, Rolly skillfully handled tenant onboarding, application processing, payment monitoring, and collections support using TenantCloud, Rent Butter, and Riser. Previous experience also includes delivering customer support with Sitel Philippines on the SEARS account, focusing on issue resolution and maintaining high satisfaction scores. Rolly’s technical proficiency extends to Google Workspace and Microsoft Office.
Experience
Real Estate Cold Caller
US-Based Real Estate CompanyConducted outbound cold calling to generate high-quality, pre-qualified leads focused on FSBOs and distressed property owners. Set qualified appointments for acquisitions teams, contributing to pipeline growth and successful closings. Utilized Mojo Dialer for managing call campaigns and organized lead information in Podio CRM. Performed skip tracing and data verification while handling follow-up sequences to enhance pipeline activity. Compiled daily and weekly reports to maintain detailed call logs and performance metrics.Assistant Property Manager
Local Property Management SupportOversaw the full tenant lifecycle, which included onboarding, application processing, background checks, and lease inquiries using TenantCloud, Rent Butter, and Riser. Offered vital support in monitoring overdue payments, issuing tenant reminders, and assisting with collections. Managed all property-related communications, such as maintenance requests and general inquiries, addressing them with professionalism. Organized and maintained digital records, tenant files, and reports to ensure operational readiness for audits.Customer Service Representative
Sitel Philippines (SEARS Account)Delivered frontline support addressing customer orders, refunds, and complex product issues, effectively resolving challenges under pressure. Achieved high customer satisfaction scores while adhering to company protocols. Developed strong communication, active listening, and problem-solving skills that are valuable in real estate interactions.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyUniversidad De Dagupan
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