Rollyn C.
Mid-Level Risk Analyst
Open to offersNew to PlatformAbout
Rollyn C. is an accomplished CSR, Risk Analyst, and Medical Biller, bringing a wealth of expertise in customer service and financial dispute resolution. With a Bachelor of Science in Entrepreneurship from Carlos Hilado Memorial State University, Rollyn has developed a robust skill set in insurance verification, chargeback processing, and healthcare support. Industry experience includes roles in healthcare and financial services, where Rollyn provided message-based customer assistance, resolved complex billing inquiries, and managed chargeback cases involving thorough transaction analysis and compliance with banking regulations. Rollyn's strategic approach to risk analysis, coupled with adept negotiation skills developed in the messaging department of Avas Flowers, highlights an ability to navigate high-stakes challenges in diverse environments. Additionally, Rollyn excelled as a Medical Biller at ASP Medical Group, handling claims processing and coordinating with providers for accurate resolutions.
Experience
Medical Biller
ASP Medical Group · 2022 — 2022Assisted in processing insurance claims, updating patient information, and ensuring the accuracy of billing and invoices. Handled payment postings, followed up on collections, maintained organized records, and coordinated with providers to achieve timely resolutions.Customer Service Representative
Panasiatic Solutions Call Center Inc. · 2015 — 2021Managed high-volume customer inquiries via phone, providing prompt and professional assistance. Efficiently resolved customer issues, verifying documentation to ensure application accuracy. Maintained accurate records of interactions and account updates across multiple systems while performing basic troubleshooting to guide customers through resolutions.Message Support Representative
Message SupportProvided customer support through messaging for healthcare accounts, assisting patients with billing, insurance, and account-related inquiries. Conducted insurance verification and transcription to ensure data accuracy and comply with regulations. Addressed customer issues and maintained detailed records in various systems while delivering timely support within a fast-paced environment.Risk Analyst
Message SupportInvestigated chargebacks and disputes via email and phone, analyzing transactions and related documentation. Identified potential fraud, ensuring adherence to banking regulations and company policies. Managed dispute cases, prepared requisite documentation, and monitored resolutions for compliance. Collaborated with cross-functional teams to reduce financial risk and fulfill service-level agreements.
Skills & Expertise
Education
- Bachelor of Science in EntrepreneurshipCarlos Hilado Memorial State University · 2012 — 2016
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