Romar C.
Mid-Level Customer Support Specialist
Open to offersNew to PlatformAbout
Romar S. has accumulated significant experience in customer service roles across multiple prominent companies in the Philippines. As a Chat Support Representative at Continuum Global Solutions, he managed customer inquiries efficiently, resolving technical and account-related concerns to maintain high satisfaction ratings. At Wipro Philippines, Romar provided empathetic customer support, using his adaptability to handle diverse customer personalities and offering process improvement insights. He further honed his communication skills as an Escalations Representative at Concentrix Philippines, where he handled complex issues while promoting customer trust. Romar is also skilled in video editing and graphic design, leveraging tools like Adobe Premiere Pro and Canva to create engaging content. As a freelance professional, he independently manages projects from concept to delivery, focusing on audience engagement. His educational background includes a Bachelor of Science in Information Technology from the Asian College of Technology. Romar's language proficiency extends to both Filipino and English.
Experience
Escalations Representative
Concentrix Philippines · 2024 — 2025Addressed complex customer issues, delivering clear solutions in a calm and professional manner. Served as a liaison between customers and internal teams to facilitate efficient problem resolution. Cultivated persuasive communication skills and rapid problem-solving techniques to thrive in high-pressure situations. Utilized creativity in presenting solutions that fostered customer trust and loyalty.Chat Support Representative
Continuum Global Solutions · 2023 — 2023Managed customer inquiries via chat, offering timely, precise, and friendly support. Addressed technical and account-related issues to uphold customer satisfaction. Handled a significant volume of interactions while adhering to quality and response time standards. Recorded customer feedback and interactions to enhance service processes.Customer Service Representative
Wipro Philippines · 2023 — 2023Delivered professional and compassionate customer support through various channels to ensure prompt problem resolution. Tailored communication styles to align with diverse customer personalities and cultural backgrounds. Documented and evaluated customer concerns, providing insights to streamline service processes. Enhanced problem-solving and communication skills applicable in creating engaging, audience-focused content.Freelance Logo Creator
Self-Employed · 2023 — PresentCrafted simple yet impactful logos aligned with client branding needs. Generated concepts from initial sketches to finalized digital designs. Collaborated with clients to understand their vision and translate it into a professional brand identity. Delivered design assets optimized for both digital and print applications.Freelance Video Editor (Basic)
Self-Employed · 2021 — PresentEdited and compiled raw footage to produce polished, visually appealing videos for both personal and client projects. Incorporated basic transitions, captions, and effects to boost viewer engagement. Created content optimized for social media, modifying formats for various platforms and audiences. Independently managed projects from conception through delivery, ensuring deadlines and quality standards were met.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyAsian College of Technology · 2020 — 2022
- Senior High School DiplomaInstitution not specified
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