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Romelie M. — Mid-Level Executive Virtual Assistant from Philippines

Romelie M.

Mid-Level Executive Virtual Assistant

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Romelie M. is a highly proficient Executive Virtual Assistant with extensive experience in the BPO sector, particularly skilled in operations management and executive support. With a nine-year track record in BPO and four years of executive assistant roles, Romelie has developed expertise in managing high-volume tasks such as email management and calendar management, enabling streamlined workflows and effective client communication. She successfully led teams as an Operations Manager at Teleperformance and Conectys, overseeing team compliance with company standards and ensuring customer satisfaction. At Amor Global Services, she played a pivotal role in lead generation and created SEO-optimized content. Her academic credentials include a Bachelor of Science in Business Administration with a focus on Marketing Management from the University of Mindanao. Notably adept in tools such as QuickBooks, WIX, and Zendesk, Romelie effectively supports executives in strategic decision-making and operational excellence.

Experience

  • Team Captain | Operations

    null · 2023 — 2025
    Facilitated weekly and monthly meetings focused on client satisfaction and service quality improvements across projects. Oversaw schedules and organized client meetings to ensure efficient daily operations. Provided training and onboarding for new Virtual Assistants, aligning their skills with client requirements. Delegated tasks to Virtual Assistants, monitoring their timely and accurate completion. Compiled monthly performance reports and executed essential administrative duties to enhance overall team effectiveness.

  • Executive Virtual Assistant

    AMOR Global Services · 2021 — 2023
    Handled incoming leads through Follow Up Boss, conducting follow-up calls using Tom Ferry scripts and managing callbacks. Updated and revised MLS listings, researched available properties through Matrix and ReminePro, and prepared CMA reports and lead sheets for buyers and sellers. Processed closing documents and managed file uploads in SkySlope while overseeing document organization and CRM updates. Created promotional content for social media platforms using Canva, including posts, videos, flyers, and photos. Produced SEO-optimized blog articles on WIX and newsletters with Mailchimp. Managed Google My Business, email communication, calendars, and client review links while providing administrative support. Assisted in bookkeeping tasks such as accounts payable and receivable, generated invoices, and compiled monthly sales and expense reports.

  • Team Manager | Operations

    Teleperformance | Conectys (BPO) · 2018 — 2021
    Ensured team members comprehended the organization’s products, services, and procedures while effectively communicating updates. Regularly monitored agent calls to uphold quality standards and adherence to company protocols. Conducted performance evaluations for call center agents and organized training sessions for improvement. Generated and submitted performance reports to management and proposed strategies to enhance team efficiency. Remained informed on industry trends to ensure compliance with current standards. Maintained high client satisfaction levels by providing prompt responses and effective solutions, fostering a collaborative work environment, and delegating tasks effectively.

  • CSR BILLING | SALES

    IBEX - ATT account (BPO) · 2014 — 2018
    Assisted customers with hotel bookings, modifications, and cancellations, ensuring accurate and timely processing. Responded to inquiries via phone, email, or chat, providing guidance and resolving issues. Maintained detailed records of bookings and customer interactions for future reference. Coordinated with internal teams to ensure correct availability and promoted rates.

  • Customer Service Representative

    TELEPERFORMANCE - EXPEDIA and Comcast account (BPO) · 2012 — 2014
    Displayed a positive, empathetic, and professional demeanor towards customers, ensuring interactions reflected the company’s values. Addressed customer inquiries across multiple channels promptly and effectively, converting inquiries into sales opportunities or successful retention. Documented all customer interactions and feedback accurately to support continuous service improvement. Managed inbound and outbound calls, assisting customers and conducting follow-ups to guarantee a satisfactory experience.