Rommel A.

Not specified

• SENIOR ADMINISTRATIVE ASSISTANT III

  PROVINCIAL CAPITOL OF PALAWAN · 2022 — 2025
  Implemented, maintained, and supported IT and information systems to meet organizational needs while ensuring alignment with business growth. Analyzed business requirements, developed detailed specifications, and conducted system analysis. Created test plans, requirement specifications, and flowcharts to assist development teams. Deployed, maintained, and troubleshot core applications, hardware infrastructure, and databases. Collaborated with teams to define project scope and deliverables while overseeing testing procedures and quality assurance processes. Monitored system performance and developed documentation to ensure system efficiency.

• TECHNICAL ADVISOR I (Microsoft Translations Services)

  CONCENTRIX PHILIPPINES · 2020 — 2022
  Provided advanced chat-based technical support for Windows operating systems and Microsoft 365 applications, optimizing computer systems. Managed incident metrics focused on customer experience and issue resolution. Troubleshot hardware and software faults while delivering support within service level agreements. Assisted with new application deployments and managed user account setups, including security configurations.

• OIC for MALL OPERATIONS / POLLUTION CONTROL OFFICER

  FORTRESSLAND INC. (CROSSROAD PARK TANDANG SORA) · 2018 — 2020
  Oversaw mall operations, managing property, tenant relations, and customer service along with facility management functions. Coordinated daily operations, ensuring quality standards were met and managed personnel and contractors in security and maintenance. Ensured compliance with safety protocols in facility operations and addressed tenant concerns to support business continuity.

• RECORDS MANAGEMENT SUPERVISOR

  HALA SUPPLY CHAINS AND SERVICES · 2016 — 2017
  Supervised warehouse and document handling operations, ensuring quality control and secure handling of records. Managed digitization processes with O'Neil Software and linked data tracking to Microsoft Excel. Oversaw document management processes, including retrieval and secure disposal while maintaining confidentiality and compliance.

• TECHNICAL SOLUTIONS ENGINEER

  SHORE SOLUTIONS: ACCOUNT www.support.com · 2014 — 2016
  Provided remote installation and configuration support for computer operating systems and applications. Delivered technical assistance through phone and remote sessions, ensuring minimal downtime and system functionality. Troubleshot network issues and managed deployment of new applications while documenting procedures for continuous improvement.

• INFORMATION TECHNOLOGY TECHNICIAN

  TEJOURY COMPANY · 2013 — 2014
  Supervised operations of the Document Handling Centre, focusing on document lifecycle management and system integrity. Managed document processing and maintained compliance, while providing customer support for document access. Performed desktop publishing tasks and maintained computer systems and LAN infrastructure.

• SHIFT ENGINEER / BANQUET TEAM LEADER

  HOTEL CENTRO PALAWAN · 2011 — 2013
  Handled technical setup and operation of audio-visual equipment for events, ensuring high-quality performance. Managed sound system setups, conducted troubleshooting during live events, and coordinated with organizers to meet technical requirements.

• INFORMATION TECHNOLOGY OFFICER AND EVENTS ORGANIZER

  DISTRICT ACTION OFFICE of CONG. ANTONIO ALVAREZ · 2007 — 2011
  Provided IT support and technical assistance for desktop systems, including troubleshooting hardware and software issues. Managed installations and upgrades of computer components, and developed online documents and web applications. Organized office events and provided support for coordination and planning.

• MIS OFFICER / NETWORK ADMINISTRATOR

  COMMUNITY BUSINESS DEVELOPMENT CENTER · 2004 — 2006
  Performed hardware and software installations and support, diagnosing issues with networks and computer components. Developed online documents and web applications for internal use and handled installations of video conferencing equipment while testing new software releases.

• Bachelor of Science in Computer Science

  Holy Trinity University · 1998 — 2002