Rommel M.
Senior Retail Operations Manager
Open to offersNew to PlatformAbout
Rommel M. is an experienced leader in the retail, service, and telecommunications industries, with over 15 years overseeing store performance, inventory management, and team development. Currently serving as Store Manager for Robinsons Easymart, he leads high-volume convenience retail operations, including merchandising, expense management, and implementation of shrinkage control protocols. Rommel has also managed sales operations and local marketing strategies as Store Operations Supervisor at Princepoint Retail Express and drove KPI reporting and market analysis as Sales and Marketing Analyst in the manufacturing sector with Treasure Island Industrial Corporation. His background includes financial oversight, budgeting, and data analysis across multiple roles, alongside experience in customer service management, loss prevention, and the use of inventory systems and Excel. He holds a Master of Arts in Teaching Special Education and a Bachelor of Arts in English from Southwestern University.
Experience
STORE MANAGER
Robinsons Easymart Gun-ob · 2023 — PresentOversee all store operations in a high-volume convenience retail setting, including staffing, scheduling, and daily cash reconciliation. Focus on sales growth through effective merchandising, marketing promotions, and competitive analysis. Manage operating expenses while implementing cost-efficient strategies to enhance store profitability. Conduct monthly financial reviews and develop plans to achieve targets while ensuring strict adherence to customer service standards.STORE OPERATIONS SUPERVISOR
Princepoint Retail Express (Gomart Express) · 2021 — 2023Supervised sales achievements, monitoring daily and weekly performance while executing local marketing initiatives. Managed cashiering operations, treasury reporting, and daily bank-in processes, ensuring stock availability through inventory control and coordination with buyers and suppliers. Provided coaching and evaluations to store staff to meet service standards and sales objectives.SALES AND MARKETING ANALYST
Treasure Island Industrial Corporation-iPak · 2020 — 2021Generated sales performance reports and KPI dashboards to influence strategic business decisions. Conducted market research and pricing analysis, coordinating with operations for raw material planning. Collaborated with Finance on budgeting and gross profit analysis, while managing customer feedback to refine pricing and marketing strategies.CUSTOMER EXPERIENCE SUPERVISOR
Wise Immigration and Study Services · 2019 — 2019Managed customer service operations, handling substantial inbound communication and generating sales leads. Executed root-cause analysis on service issues, implementing improvements to boost customer satisfaction. Oversaw lead generation and event planning, coordinating budgets, timelines, and attendee tracking.MARKETING LEADS AND EVENTS INCHARGE
Wise Immigration and Study Services · 2019 — 2019Responsible for monitoring sales distribution and generating leads while providing updates on sales lead conversion rates. Managed weekly reporting and ensured successful planning and execution of events, maintaining the event calendar and budget.OPERATION MANAGEMENT DESK ANALYST I
Sykes Asia Cebu City · 2016 — 2019Produced performance and SLA reports, tracking trends and recommending process enhancements. Ensured real-time performance monitoring for agents, maintaining scheduling and confirming operational targets were achieved. Provided technical support and troubleshooting for internet connectivity issues when assigned.TECHNICAL SUPPORT REPRESENTATIVE
Sykes Asia Cebu City · 2015 — 2016Provided client support by resolving technical issues and troubleshooting internet connectivity problems.CONSUMER SALES SUPERVISOR
Skycable Pacific CATV · 2013 — 2015Supervised sales teams, developing coverage plans and monitoring daily sales performance to ensure targets were met. Managed the recruitment, onboarding, and coaching processes for sales staff, collaborating with cross-functional teams to facilitate field operations.
Skills & Expertise
Education
- Master of Arts in Teaching Special Education (MAT-SPED)Southwestern University · — — 2011
- Bachelor of Arts in English major in Literature (A.B. LIT.)Southwestern University · — — 1999
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