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Rommel A. — Junior Virtual Assistant from Philippines

Rommel A.

Junior Virtual Assistant

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Rommel F. is a results-driven Virtual Assistant based in the Philippines, bringing over two years of experience in customer service and appointment setting to the table. With a strong background in handling both inbound and outbound calls, CRM management, and lead generation, Rommel excels in delivering exceptional customer support. His professional journey includes serving as a WFH Lead Generation Specialist, where he specialized in industries such as the Canada Pension Plan, SSDI, Pharmacy, ACA, and Medicare, achieving productivity and quality targets. At Optimum Home Experts, he excelled as an Appointment Setter, ensuring precise scheduling and CRM upkeep. Additionally, his tenure at TruAlliant as a Lead Generation Specialist honed his abilities in sourcing and nurturing leads through various channels. Rommel's educational foundation in Marine Transportation complements his strong communication and multitasking skills, making him a reliable asset in remote environments.

Experience

  • Lead Generation Specialist or Outsourcing

    Google Voice, Canada Pension Plan, SSDI, Pharmacy, ACA and Medicare · 2025 — 2026
    Generated and qualified leads via outbound calls, ensuring high call volume management while maintaining quality.
  • Appointment Setter / Virtual Assistant

    Optimum Home Experts · 2025 — 2025
    Handled lead generation through both outbound and inbound calls, scheduled quality appointments for the sales team, and performed accurate updates of CRM records.
  • Lead Generation Specialist

    TruAlliant · 2024 — 2025
    Identified potential customers through cold, warm, and opt calling, nurtured leads via outbound calls and digital channels, and maintained lead pipelines with data accuracy while collaborating with sales teams.
  • Customer Service Representative

    TruAlliant · 2023 — 2024
    Assisted customers by addressing billing and account inquiries, managed a high volume of calls while ensuring quality.
  • Customer Service Representative

    IGT Solutions · 2023 — 2023
    Delivered support through phone and email, consistently met KPIs while maintaining a high level of customer satisfaction.
  • Customer Service Representative

    WNS Global Services · 2021 — 2022
    Handled both inbound and outbound customer interactions, achieved set productivity and quality targets.

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