Rommel M.

I'm a results-driven professional with extensive expertise in technical support, sales, back-office operations, and team leadership across global brands. I excel in troubleshooting complex tech (5G, IoT, Cisco networks, Google Suite), leveraging CRM/tools (HubSpot, Zendesk, GoHighLevel), and navigating platforms like QuickBooks, Xero, Microsoft Azure, and Glide no-code apps. From driving sales and managing P&L to training AI response systems, I bridge technical execution with operational strategy. Whether you need to boost revenue, optimize workflows, or deliver exceptional customer support, I bring the adaptability and leadership to scale your business

• TSR & Sales

  Asurion Techlog (Verizon Soluto) · 2025 — Present
  Troubleshoots and resolves issues with smartphones, tablets, smartwatches, 5G wireless and IoT devices, and network connectivity while providing excellent customer support. Recommends and sells smart home protection solutions to ensure customer satisfaction.

• CSR Expert with sales

  IQOR (T-mobile B2B, B2C) · 2023 — 2025
  Assists, educates, and supports customers with billing and device issues, troubleshoots device and network problems, and ensures timely resolution. Promotes and sells new services and device offers while delivering a positive customer experience.

• CSR with sales

  Foundever (Verizon telco) · 2023 — 2023
  Provides assistance and support to customers facing billing and device issues, troubleshoots device and network problems, and ensures prompt resolution. Engages in promoting and selling new services and device offers to enhance customer experience.

• CSR with sales

  Valor Global (T-mobile/Sprint telco) · 2022 — 2023
  Helps customers resolve billing and device issues while troubleshooting device and network problems. Ensures timely resolutions and promotes relevant services and device offers to achieve customer satisfaction.

• CSR Expert with sales

  IQOR (T-mobile B2B, B2C) · 2021 — 2022
  Supports customers with billing and device issues, troubleshoots device and network problems, and ensures timely resolutions. Engages in promoting and selling new services and device offers while focusing on customer satisfaction.

• TSR

  Concentrix (Google Pixel Blended support) · 2019 — 2021
  Assists customers with Pixel phone issues and troubleshoots concerns related to Google Play, Google Pay, Google Drive, and Google One through various channels including phone, email, and chat support. Ensures timely resolutions while providing an excellent customer experience.

• CSR

  Genpact (Citibank / backoffice) · 2018 — 2019
  Educates customers on credit card billing issues, processes replacements for lost or damaged cards, performs back-office operations, and manages email support while aiding in training AI systems for efficient customer response automation.

• CSR with sales

  VXI Global holdings (AT&T) · 2016 — 2016
  Resolves customer billing and device issues promptly while engaging in the promotion and sale of AT&T services, new lines, and offers aimed at enhancing customer satisfaction.

• CSR

  Transcom (Samsung Australia) · 2015 — 2015
  Provides customer support through email, inbound, and outbound channels by resolving inquiries, achieving first-call resolution through troubleshooting, coordinating technician dispatches, and ensuring effective customer assistance.

• Shift Manager

  Papa John’s Pizza Qatar (Jawad) · 2011 — 2013
  Manages sales, operations, inventory, payroll, and team performance while ensuring compliance and overseeing cash handling. Assists in upskilling staff across various roles to enhance efficiency and productivity.

• Shift Manager

  McDonald’s Bahrain (Fahkro) · 2009 — 2011
  Oversees sales, profit and loss, inventory, and daily operations while leading teams and controlling costs. Ensures guest satisfaction and fosters staff development to enhance productivity and performance.

• Crew Chief

  McDonald’s Bahrain (Fahkro) · 2008 — 2008
  Monitors food production and quality standards, ensures compliance with food safety and FIFO regulations, maintains daily operations, delegates tasks, and provides training to employees to improve performance and operational efficiency.

• Crew

  McDonald’s Bahrain (Fahkro) · 2007 — 2008
  Demonstrates proficiency across all crew stations, maintains food preparation standards, delivers excellent customer service, and collaborates effectively with management and team members to ensure smooth operations.

• Crew & Crew Chief

  McDonald's (Golden Arches dev.corp) · 2000 — 2007
  Manages daily production to ensure food safety and quality while delegating operational tasks. Demonstrates proficiency at all stations and assists in staff training to enhance operational efficiency.

• Undergraduate in Information Technology

  Divine Mercy College Foundation · 2004 — 2005
• Secondary Education

  Sergio Osmena Sr. High School · 1994 — 1998
• Primary Education

  Santolan Elementary School · 1988 — 1994