Rommel B.
Mid-Level Customer Support and Talent Acquisition Coordinator
Open to offersNew to PlatformAbout
Rommel B. is a seasoned Customer Support, Coordinator, and Talent Acquisition Professional from Quezon City, Philippines, with over 5 years of enriched experience across the BPO, research, and wellness industries. At Respondent.io, he plays a crucial role as a Research Project Support Specialist, reviewing researcher-submitted projects daily for compliance and offering consultative advice to enhance project metrics. At Infosys BPM Philippines, he coordinated UX research recruitment for Google's team, ensuring compliance and participant satisfaction. During his tenure with HCM Nexus Consulting Inc., he facilitated high-volume recruitment, maintaining exceptional candidate experiences. His role as Assistant Club Manager at Anytime Fitness emphasized sales management, strategic marketing, and customer retention initiatives. Previously, with Alorica Teleservices, he managed end-to-end customer service across billing and technical support. His proficiency in project logistics, full-cycle recruitment, and CRM tools stands critical across these positions.
Experience
UX Participant Research Recruitment Coordinator
Infosys BPM Philippines Ltd. · 2022 — 2026Oversaw over 20 concurrent UX research projects monthly for Google's UX Research team, coordinating recruitment and logistics. Managed full-cycle participant recruitment, including sourcing and screening candidates through phone interviews and questionnaires. Handled research logistics and scheduling, ensuring compliance with ethical and privacy standards. Collaborated with UX researchers to clarify participant profiles and scrutinize assessments for quality outcomes. Maintained detailed project documentation and managed large datasets using Google Workspace.Research Project Support Specialist
Respondent.io · 2025 — PresentReviewed 10–15 researcher-submitted projects daily, evaluating project setups, including screener logic and incentive structures. Provided consultative recommendations to researchers on project configuration to enhance visibility and participant attraction. Conducted screening of 200–300 participant profiles each day for fraud and compliance issues. Acted as the primary point of contact for client accounts, offering strategic support and data-driven recommendations. Developed a scalable quality assurance framework to standardize project reviews and ensure compliance. Collaborated with the Performance Marketing team to align recruitment strategies with client targeting.Talent Acquisition Specialist (Contract)
HCM Nexus Consulting Inc. · 2022 — 2022Handled high-volume talent acquisition for TDCX Philippines, processing over 40 applications daily through various recruitment activities. Conducted 12–14 behavioral interviews each day, assessing candidates against hiring profiles and recommending qualified individuals. Ensured compliance with recruitment documentation standards while managing applicant files and supporting ad hoc recruiting tasks.Assistant Club Manager
Global Circuit Health and Wellness Services, Inc. (Anytime Fitness) · 2020 — 2022Led sales management and team oversight for a team of 3+, monitoring daily activities and tracking KPIs to meet sales targets. Developed marketing initiatives for member acquisition and brand partnerships, contributing to significant membership growth. Managed retention programs by resolving customer complaints and implementing wellness initiatives. Organized community wellness events and supported operational reporting for club activities. Enhanced operational workflows using tools including MS Office and Google Workspace.Candidate Support Coordinator
PSG Global Solutions · 2019 — 2020Managed full-cycle recruiting activities, sourcing candidates through job boards and conducting phone screenings. Engaged passive candidates through outreach efforts and analyzed market conditions for optimized sourcing strategies. Maintained and audited candidate records in tracking systems, ensuring compliance document accuracy. Collaborated with stakeholders to communicate updates and resolve discrepancies, supporting efficient recruiting operations.Customer Service Specialist
Alorica Teleservices Inc. · 2014 — 2019Provided end-to-end customer support by handling 35–40 inbound calls daily across various inquiries, ensuring resolution for customer satisfaction. Managed payment processing while accommodating financial needs and resolving technical issues with devices. Utilized CRM platforms including Salesforce to log interactions and maintain accurate customer records.
Skills & Expertise
Education
- Bachelor's Degree in Communication ResearchPolytechnic University of the Philippines – Manila · — — 2018