Ron L.

I help businesses and teams eliminate repetitive manual tasks, sync data between tools, and create smart AI-powered automations that run 24/7 — saving time and reducing errors. With a strong background in process management from corporate roles (including HR performance systems at Pag-IBIG Fund, customer service workflows at Infosys, and technical support at Concentrix), I understand real operational challenges and how to solve them through automation. I specialize in: Custom no-code/low-code automations (n8n, Make, Zapier) AI integrations for intelligent decision-making and responses CRM, lead management, and data pipeline automations API connections, webhooks, error handling, and path-based logic Key.

Provided support for employee performance management systems in accordance with CSC and organizational standards. Monitored performance metrics and produced reports for management decision-making. Assisted in maintaining structured workflows to ensure evaluation, tracking, and compliance. Collaborated with HR teams to integrate performance processes with training and development programs.

Addressed customer inquiries about banking products, focusing on accuracy and efficiency. Monitored performance metrics including resolution time and customer satisfaction. Adhered to standardized workflows for transaction handling and escalations.

Delivered support for an online accounting and payroll system utilized by businesses. Guided users in navigating the system's features and resolving technical issues. Articulated solutions clearly for a non-technical audience.

Employed ATS platforms like Bullhorn and Ceipal for candidate sourcing and tracking. Conducted Boolean searches and utilized LinkedIn for sourcing candidates for technical roles. Managed candidate pipelines and coordinated hiring workflows while screening and evaluating candidates based on job specifications.

Assisted with psychological assessments and documentation. Engaged in structured programs and training sessions. Facilitated communication during simulations and programs.

Generated leads utilizing online platforms and client outreach strategies. Handled social media inquiries and managed engagement workflows. Contributed to content creation and marketing materials using Adobe Photoshop. Supported client communication and performed basic copywriting tasks.