Rona R.

Rona R. is an accomplished Customer Support Representative with substantial experience in the Medicare Part D prescription drug insurance sector. Proficient in managing eligibility verification, coverage clarification, and comprehensive account updates, Rona excels in ensuring accurate records and offering clear guidance to members about their benefits. She is equipped with a robust academic foundation, holding a Bachelor of Science in Information Technology from Informatics International College, where she gained expertise in record handling and systems like EHRs. Her career with Aetna-Silverscript Insurance as a Member Services Representative involved managing over 50 daily inbound and outbound calls, rigorous HIPAA compliance, and timely follow-ups on claim issues. She has also served as a Customer Service Specialist VA on Upwork, maintaining error-free client records with strong problem-solving abilities. Rona's proficiency includes insurance verification and familiarity with medical billing, as certified by Premier Medical Billing Academy. Her previous roles at Telus International and Alorica Teleservices underscore her adeptness in multitasking and documentation in fast-paced environments.