Rona M.

Rona M. is a seasoned professional in customer service with over five years of experience working with Shopify and Amazon brands. She has honed her skills in data entry and mastering CRM systems like Zendesk and Freshdesk, emphasizing efficiency and customer satisfaction. Her educational background includes a Bachelor of Business Administration with a major in Marketing Management from Colegio de Los Banos. During her tenure at DN Lifestyle, she excelled as a Customer Support Manager, where she developed support SOPs that improved response time and elevated customer satisfaction to consistently achieve 90%+. Her experience extends to roles at MoonMogul/MoonMorris and TalentPop, where she managed high volumes of inquiries, handled account cancellations, billing inquiries, shipping delays, and product issues with precision and empathy. A fluent communicator in both English and Filipino, she actively collaborates with teams to update knowledge base articles, enhancing first-contact resolution rates.