RONALD G.
Senior Manager Sales and Service Delivery
Open to offersNew to PlatformAbout
Ronald G. is an accomplished Senior Manager in Sales and Service Delivery Management at TTEC, formerly TeleTech, located in Cebu City, Philippines. He has been instrumental in driving sales operations and ensuring the alignment of operational capabilities with global client requirements, particularly within the US Telco sector. His role encompasses managing KPIs, drafting sales growth initiatives, and providing leadership training. Prior to this role, Ronald excelled at Virtual Staffing Solutions as a Senior Supervisor, where he managed sales operations and fostered client relationships. At Author Solutions, LLC, he expanded accounts and increased company-wide sales revenue, showcasing his expertise in team management and client engagements. Ronald's tenure at Telstra demonstrated his capability in handling business complaints and integrating sales strategies, further enhancing his profile in the BPO industry. With over 18 years of experience, Ronald's career trajectory highlights his deep commitment to account management, sales optimization, and retention strategies.
Experience
Senior Manager | Manager III – Sales and Service Delivery
TTEC | Former TELETECH · 2024 — PresentOversee sales, operations, and account management, focusing on building strong relationships with the client’s Senior Vendor Manager. Maintain proactive communication to align operational capabilities and processes with global sales requirements. Develop and monitor the KPIs for the account and ensure monthly sales quotas are achieved through managing team expectations and performance. Evaluate revenue outcomes and identify areas for sales growth. Implement sales initiatives and conduct leadership training for managers while regularly providing KPI reports.Senior Supervisor | Manager I - Operations
Virtual Staffing Solutions · 2022 — 2024Manage and maintain account KPIs by meeting client expectations for sales and deliverables. Facilitate open communication with clients to ensure business needs align with contractual obligations. Prepare presentations for weekly business reviews and participate in client meetings to report on account performance. Motivate staff through performance appraisals and coaching while addressing attendance and escalation issues. Guide team leaders in enhancing sales strategies and monitor their effectiveness in achieving targets.Senior Sales Supervisor
Author Solutions, LLC · 2018 — 2022Lead a team of Sales Consultants to achieve monthly sales quotas across various publishing brands. Maintain strong client relationships through effective communication that meets business needs in line with contracts. Conduct performance appraisals and provide counseling to enhance team capabilities and sales performance. Analyze data to identify market trends and inform sales strategies while ensuring compliance with company policies.Business Complaints Manager – Telstra Business
Telstra (Captive) · 2013 — 2018Manage service recovery and complaints for small business accounts, developing sales skills within the complaints team. Handle escalations and complex issues while ensuring compliance with management policies. Maintain client relationships through constant communication to meet their needs. Document and identify contact drivers and contribute to process improvements aimed at client retention. Lead projects that enhance service delivery and collaborate with onshore teams for issue resolution.
Skills & Expertise
Education
- Bachelor of Science in NURSINGCapitol University
- Bachelor of Science in BIOLOGY Major in ZoologyMindanao State University