Ronald S.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Ronald S. is an experienced professional in customer service, sales, operations management, and HR within the call center and telemarketing industry. Currently a Customer Service Representative at Car Keys Express, he provides support to Costco Members through calls and text, ensuring timely communication about service details. Previously, Ronald managed sales teams in timeshare exit and solar lead generation campaigns, oversaw call center operations in Pakistan, and served as an HR Manager at LEI Transfers Inc, leading recruitment, training processes, and onboarding for virtual staff. His expertise includes creating scripts, SOPs, and training materials, as well as utilizing tools like Vicidial, Go High Level, and Close.io to optimize workflows in both American credit repair and broader outbound sales environments.
Experience
Customer Service Representative
Car Keys Express · 2025 — PresentManaged callback procedures for all missed calls from the prior day, addressed voice mails, and managed incoming text messages. Updated voicemail greetings and provided assistance to customers with their service needs.Operations Manager
JPS Consulting · 2024 — 2025Conducted training for agents on the script and consistently monitored their KPIs. Established realistic targets and created motivational pay schemes. Maintained 24/7 communication with the client for regular updates.HR Manager
LEI Transfers Inc · 2021 — 2024Created job postings across various social media platforms and served as the initial point of contact for applicants. Conducted pre-screening by requiring audio resumes to assess communication skills. Instructed successful candidates on the hiring process and assisted in training through mock call sessions.Sales Dept. Head
Kin Credit Repair · 2020 — 2021Developed scripts for agents, facilitated training for potential company trainers, and created standard operating procedures. Contributed to the setup of the company CRM using Go High Level.
Skills & Expertise
Education
- ElementaryLourdes School of Mandaluyong
- SecondarySaint Joseph College
- CollegePhilippine Merchant Marine Academy
- University of Cebu METCUniversity of Cebu METC
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