Ronald R.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Ronald A., a seasoned Customer Service Specialist and Virtual Assistant, excels in providing top-tier service across diverse industries with over four years of experience. His career encompasses roles from chat support specialist at Firmoo, where he achieved a 95%+ first-contact resolution rate, to auditing for New Balayan Cockpit Arena Inc., maintaining zero-error financial records and generating detailed reports. At D.A.C. Garage as an automotive service advisor, Ronald efficiently diagnosed customer needs and handled estimates, aiding in upselling services. His auditory skills complemented his customer service prowess at Alorica, where he handled high-volume inbound calls and promoted product add-ons. During his tenure at IBM as a seller support specialist, he facilitated account setups and managed inventory, significantly contributing to revenue growth. Additionally, he served as an ESL Teacher at ACADSOC LTD, customizing teaching approaches to enhance student fluency. Ronald holds a Bachelor of Laws and a Bachelor's in Political Science from Manuel L. Quezon University, alongside a TEFL Certificate and a Real Estate Virtual Assistant Certification.
Experience
Chat Support Specialist
FIRMOO · 2025 — 2026Managed over 50 chat inquiries daily, achieving a first-contact resolution rate exceeding 95%. Demonstrated in-depth product knowledge to provide effective recommendations on orders, prescriptions, shipping, warranties, and returns. Maintained detailed interaction logs and documented solutions in the company's systems.Auditor
NEW BALAYAN COCKPIT ARENA INC. · 2023 — 2025Ensured accuracy in financial record keeping for transactions and revenue streams, fostering trust with management. Produced monthly reports for leadership and government agencies while managing cash inflows and outflows with full accuracy. Conducted reconciliations of multiple payment channels to maintain audit-ready records.Automotive Service Advisor
D.A.C. GARAGE · 2023 — 2023Identified customer needs and provided detailed cost and labor estimates to facilitate sales, consistently upselling additional services. Monitored work-in-progress jobs, proactively updating customers on status, and managing invoicing and payments to ensure timely service delivery. Collaborated effectively with mechanics and management to uphold quality standards.ESL Teacher
ACADSOC LTD · 2018 — 2020Instructed over 20 international students in English fundamentals, using engaging methods like games and real-world scenarios. Tailored instructional strategies to meet individual learning styles, providing feedback that effectively improved student skills.Customer Service Representative
ALORICA · 2016 — 2018Addressed a high volume of inbound calls regarding mobile plans, billing issues, and promotions, resolving disputes rapidly and empathetically. Surpassed sales targets by promoting new products and service bundles during service calls. Maintained accurate customer records and explained complex billing details clearly.Seller Support Specialist
IBM · 2011 — 2013Supported sellers with account setup, optimization of listings, and inventory management while troubleshooting issues related to pricing and orders. Ensured compliance with legal standards and encouraged the adoption of FBA and advertising programs to enhance seller engagement. Systematically documented all interactions and solutions to foster knowledge sharing.
Skills & Expertise
Education
- Bachelor of Laws (LLB)Manuel L. Quezon University · 2011 — 2014
- Bachelor of Arts & Science – Political ScienceManuel L. Quezon University · 2006 — 2010