Ronald J.

Ronald J., currently based in Parañaque City, has demonstrated a strong ability to handle customer interactions and technical troubleshooting across various industries. At EXL Philippines, he assisted clients by creating accounts, troubleshooting issues, and managing security protocols such as password resets and account unlocks, highlighting his expertise in technical support. During his tenure at IBEX Global Solutions Philippines Inc., Ronald served as both a Collections Member Services representative and a Customer Service Representative for the Walmart account. He successfully negotiated payment plans, handled invoice payments, and resolved billing issues, ensuring confidentiality and accuracy in all transactions. Furthermore, he was entrusted with mentoring new hires, guiding them in understanding product information and best practices to achieve key metrics, which underlines his leadership skills. His educational background includes a Bachelor of Science in Marine Transportation from the Philippine Merchant Marine School, indicating a foundational understanding of structured discipline. Ronald's proficiency in the Microsoft Office Suite and his marked ability to resolve conflicts efficiently position him as a valuable asset to any team.