Ronald T.
Mid-Level Technical Support Specialist
Open to offersNew to PlatformPortfolios
About
Ronald T. is an accomplished professional with over 5 years of experience in technical support and customer engagement. He has a demonstrated history of success in delivering effective solutions and fostering strong client relationships. Holding an Associate degree in Computer Technology, Ronald possesses a strong proficiency in Microsoft Office Applications, including Word, Excel, PowerPoint, and Outlook, which he utilizes for documentation, data entry, and presentations. Further complementing his skillset, he is adept in navigating Windows and macOS operating systems and managing email communication efficiently. Currently serving as a Technical Support Specialist at Concentrix CVG Philippines, Inc., Ronald has been recognized as a subject matter expert and provides specialized guidance to his team, contributing to improved lead conversion rates. His previous role as a Customer Service Representative at Teleperformance Phil in Cebu City further honed his skills in travel planning, billing clarity, and coordination with airlines.
Experience
Technical Support Specialist
Concentrix CVG Philippines, Inc · 2021 — PresentDeveloped and implemented strategies that consistently achieved and surpassed company KPIs. Served as a subject matter expert, providing specialized guidance to team members. Worked in close collaboration with sales teams to align messaging and enhance lead conversion rates.Customer Service Representative
Teleperformance Phil— Cebu City, PH · 2018 — 2021Utilized expertise in travel planning to accurately identify customer itineraries. Clarified billing statements related to itineraries to ensure customers received correct information. Worked with airlines to manage flight changes and cancellations for customers. Handled customer orders and monitored them effectively through retail accounts.
Skills & Expertise
Education
- Associate in Computer TechnologyInstitution not specified
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