Ronel S.
Mid-Level Virtual Assistant
Open to offersNew to PlatformAbout
Ronel C. is a seasoned Customer Service professional with over five years of experience within the BPO industry, complemented by more than a year in providing remote administrative support as an Entry Level Virtual Assistant. He has a proven track record of enhancing response efficiency by 30% through his adept use of AI-assisted productivity tools and cloud-based collaboration platforms. Currently based in the Philippines, Ronel has served as a Virtual Data Entry Assistant and Bookkeeping Assistant for Happy Valley Regeneration, where he was responsible for bank reconciliation, financial transaction categorization, and the preparation of monthly financial reports using QuickBooks Online. His expertise extends to resolving financial discrepancies and crafting concise monthly summaries. During his tenure as a Customer Service Representative from July 2019 to November 2022, Ronel managed online orders, billing inquiries, and account issues within the telecommunications sector. His skill set includes proficiency in Salesforce CRM and Slack Advanced Workflow, highlighting his capability in technology-driven environments. Ronel's educational background includes a Bachelor of Secondary Education from Bicol University and a Lean Six Sigma Yellow Belt certification, signifying his commitment to quality and process improvement.
Experience
Subject Matter Expert
Company not specified · 2022 — 2026Monitored the effectiveness of implemented solutions and suggested necessary adjustments. Provided ongoing training and mentorship to support agents. Conducted quality audits and fact-checking to ensure the accuracy of content and adherence to procedures.Customer Service Representative (Chat Support/Phone)
Company not specified · 2019 — 2022Handled problem-solving, including complaint resolution and de-escalation in various situations. Processed online orders, updated customer records, and maintained accurate documentation to facilitate effective issue resolution and order management. Collaborated with team members and supervisors to escalate and resolve complex issues, ensuring customer retention. Assisted with billing inquiries, account updates, payments, and processing service requests for telecommunication services.Virtual Data Entry Assistant and Bookkeeping Assistant
Happy Valley RegenerationReconciled bank, credit card, and payment processor accounts in QuickBooks Online. Assisted in improving written bookkeeping SOPs. Conducted daily data entry and categorized financial transactions, ensuring correct double-entry bookkeeping. Organized and maintained receipts, invoices, and digital files in accounting software to support a clean audit trail. Prepared monthly Profit & Loss statements and custom financial reports using QuickBooks Online. Investigated and resolved uncleared transactions, duplicates, and discrepancies, delivering a monthly close summary in straightforward language.
Skills & Expertise
Education
- Bachelor of Secondary EducationBicol University · 2015 — 2016
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