Ronette A.
Mid-Level Customer Support Specialist
Open to offersNew to PlatformAbout
Ronette A. is a seasoned Virtual Assistant based in Cebu City, Philippines. With extensive experience in diverse customer service and support roles across industries like dental services, book publishing, satellite radio, and retail banking, she has developed a strong skill set. Her expertise in management skills, digital marketing, and Microsoft applications such as Outlook, Word, Excel, and PowerPoint has enabled her to handle varied functions efficiently. At XtendOps, she excelled as a Quality Assurance and frontline support specialist, particularly in handling customer queries for HelloFresh and SiriusXM Radio. Her tenure at Virtu Assist as a Dental Virtual Assistant involved meticulous scheduling, patient coordination, and insurance management, underscoring her ability to support healthcare professionals effectively. Ronette's background in computer programming further diversifies her capability, supporting technology-driven solutions in her roles.
Experience
Senior Frontline Support
XTENDOPS PH · 2022 — 2025Handled customer support through chat, voice, and email, focusing on complaint resolution, refund processes, and order tracking for HelloFresh delivery service.Technical and Sales Specialist for SiriusXM Radio
XtendOps · 2021 — 2022Provided customer support for satellite radio installation, resolved technical issues, and engaged in upselling to potential customers.Retail Banking Specialist for JPMorgan Chase
TELEPERFORMANCE PHILIPPINES · 2020 — 2021Assisted customers with tracking transactions, such as credits and deposits, while guiding them through online banking services.Payroll Support Specialist for Quickbooks Software
CONCENTRIX PHILIPPINES · 2018 — 2019Supported bookkeepers, managers, and small business owners by managing QuickBooks software. Provided assistance with payroll management tasks, including tax calculations, payment processing, and maintenance of employee records.Sales Representative for Book Publishing
LEMON CREATIVES · 2015 — 2017Met monthly sales quotas and efficiently scheduled appointments with multiple clients. Managed both chat and call inquiries from potential customers, contributed to social media marketing, and supported clients with their book designs.Technical Support Specialist
PANASIATIC SOLUTIONS · 2012 — 2014Addressed customer complaints and resolved issues related to software, hardware, and network functionality. Provided prompt support to ensure seamless technology performance.Patient Support Specialist
VIRTU ASSISTEnsured patient satisfaction through email and voice support by managing appointment scheduling for routine check-ups and consultations. Collected and verified patient information, including personal details and insurance coverage, while adhering to HIPAA regulations.Dental Virtual Assistant
All County Oral & Maxillofacial SurgeryManaged inbound calls for scheduling appointments for new and existing patients. Collected and verified patient information and followed up on appointments, billing concerns, and insurance preauthorization.Quality Assurance Specialist
XtendOpsEnsured the quality of services provided by addressing any issues and implementing improvements as necessary.
Skills & Expertise
Education
- Computer Programming NC IVTuburan National High School · 2010 — 2012
- Computer Programming NC IVUSAT College Universal School of Applied Technology · 2007 — 2008
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