Roni R.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Roni R. is a seasoned professional with extensive experience in customer service and technical support roles across multiple industries. Beginning at Transcom Asia Worldwide, she managed customer accounts for Comcast and Sears, focusing on upgrading plans and promoting new services. At SPi Global, she further honed her skills in billing support and service upselling for Dish Network. Transitioning to a freelancing role with Virtual Workforce Philippines and Upwork, Roni expanded her expertise in telemarketing, lead generation, and social media moderation. Her role at Avatar Technologies involved verifying customer sales leads, while her tenure at iQor underscored her aptitude in customer and technical services. In her more recent position at Crawford & Company, she managed email support for medical insurance claims under Broadspire. Roni's versatile skill set is complemented by her experience as a HONK Dispatcher at Proof Tech, where she excelled in call management and resource coordination.
Experience
Customer Service II/Provider24 Email Support
Crawford & Company · 2020 — 2026Handled email support (BPA II) and provided customer service for billing medical insurance claims under Broadspire.Freelancer/Customer Service/Chat Support/Email Support/Drop shipping/Social Media Moderator
Upwork · 2019 — 2020Provided chat and email support specifically for Shopify, managed overall customer service inquiries, and moderated Facebook and Instagram.HONK Dispatcher
Proof Tech · 2019 — 2020Managed incoming calls or requests, assessed urgency, and logged information. Assigned resources including vehicles and technicians based on location and availability, tracked field movements using GPS, and relayed instructions to field teams while updating customers.Customer Service Representative/Technical Service Representative/Sales
iQor Philippines (RMS Collect Inc.) · 2016 — 2018Promoted upgrades to current plans, introduced new plans, scheduled technician visits for equipment upgrades, assisted subscribers with billing changes, and updated them on modifications to their plans. Additionally, upsold discounted items.Inbound/Outbound Verifier
Avatar Technologies Phil. Inc · 2014 — 2015Verified customer information for sales leads.Freelancer/Inbound & Outbound Telemarketer/VA/Drop shipping/Social Media Moderator
Virtual Workforce Philippines (Odesk currently Upwork) · 2012 — 2014Handled appointment setting and lead generation, as well as managed tasks related to Shopify and served as a Facebook moderator.Customer Service Representative/Technical Service Representative/Billing/Sales
SPi Global (Ventus) (Dish Network) · 2011 — 2012Provided assistance with basic troubleshooting and arranged technician visits for customers. Offered new services to non-subscribers and supported them in setting up new accounts, while also addressing billing inquiries, adjustments, and promotions.Outbound Telemarketer
Callbox Inc. · 2012 — 2012Focused on lead generation, appointment setting, coordinating webinars, and inside sales activities.Customer Service Representative/Technical Service Representative/Sales
Transcom Asia Worldwide (Comcast & Sears) · 2009 — 2011Promoted upgrades to existing plans, introduced new available plans, scheduled technician visits for equipment upgrades, assisted subscribers with billing changes, and updated them on plan modifications. Additionally, upsold discounted items.
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