Ronna V.
Mid-Level E-commerce Product Researcher
Open to offersNew to PlatformPortfolios
About
I am a dedicated Shopify Virtual Assistant specializing in high-efficiency customer support and expert product listing. I streamline operations by managing support workflows and ticket resolution, delivering empathetic, brand-aligned responses that reduce refund rates and improve response times. Simultaneously, I optimize storefronts through SEO-driven listings, technical data management, and US-standard sizing to ensure high conversion and accuracy. By leveraging AI-powered tools, I maintain consistent branding while accelerating listing cycles and solving customer pain points proactively. Let’s work together to optimize your Shopify operations and elevate your brand’s reputation!🙂
Experience
Customer Support Representative
Fashion / Apparel Niche · 2025 — Present2025 up to present Providing high-efficiency support across multiple Shopify stores, maintaining a First Response Time (FRT) under 2 hours while managing inquiries for quality, sizing, and logistics. Implement refund prevention strategies by offering tiered partial refunds or store credit, successfully retaining revenue and reducing overall store refund rates.Shopify Product Lister
Fashion / Apparel Niche · 2023 — Present2023-2026 - creating detailed and optimized product listings, including titles, descriptions, prices, images, collections, tags, and size charts, ensuring accurate and appealing presentations to attract customers and optimize searchability. Proficient in manual listing or using the Poky and Kopy App to import or copy the product from a supplier or competitor. -
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