RonnaCatigday
Mid-Level Quality Assurance Specialist
Open to offersNew to PlatformAbout
Ronna T. is an experienced Quality Assurance Specialist and Social Media Manager known for her expertise in quality monitoring and evaluation at Telex Business Support Services Inc. and RA Installation Services. Her roles involved conducting audits for call, chat, and email interaction, ensuring scoring accuracy through calibration sessions, and driving performance metrics. Ronna effectively managed social media campaigns at RA Installation Services, promoting CCTV packages and installations, which led to increased visibility and customer engagement. With a Bachelor of Science in Business Administration majoring in Marketing from the University of Iloilo-PHINMA, she brings a strong educational foundation to her roles. Additionally, Ronna's proficiency in Google Workspace, HubSpot, and Zendesk complements her role in customer service and virtual support, as evidenced by her certifications from Alison.com and Hubspot Academy. Her background in sales and customer service further exemplifies her adaptable skill set tailored to enhance company performance and customer satisfaction.
Experience
QUALITY ASSURANCE SPECIALIST
Telex Business Support Services Inc. · 2022 — 2025Conducted quality monitoring and evaluation of calls, chats, and emails, providing insights to stakeholders. Ensured accuracy in scoring by participating in calibration sessions and supporting process improvements through internal audits. Maintained program knowledge to facilitate performance metrics, training effectiveness, and operational efficiency.SOCIAL MEDIA MANAGER
RA Installation Services · 2023 — 2024Created and managed social media campaigns to promote CCTV packages, installations, and security awareness. Developed engaging content and ensured consistent posting to enhance visibility and engagement. Monitored analytics, engaged with inquiries, and supported lead generation and customer interactions.CUSTOMER SERVICE REPRESENTATIVE
Telex Business Support Services Inc. · 2021 — 2022Provided customer support through phone, email, and live chat, delivering accurate information with a friendly, professional demeanor. Addressed inquiries, troubleshooting, and escalations to ensure timely and effective resolutions. Maintained detailed records and adhered to key performance metrics related to response time, quality, and customer satisfaction.SALES REPRESENTATIVE
Friendship Supermarket · 2017 — 2018Assisted customers in product selection by offering styling advice and product knowledge, ensuring a positive shopping experience. Promoted items and demonstrated product features to increase sales and showcase new arrivals. Organized displays and maintained a well-stocked merchandise environment.STOCK CLERK
First Pacific Fortune Commercial Corp. · 2017 — 2017Managed the receiving, organizing, and restocking of linen merchandise to ensure product availability. Assisted customers with product selection, facilitating a smooth shopping experience. Kept the store clean and coordinated with the team for efficient inventory and stock management.SALES REPRESENTATIVE
CPT MART · 2016 — 2017Assisted customers with product selection, recommendations, and inquiries while promoting products to drive sales. Handled transactions, ensured organized displays, and facilitated timely stock replenishment.SALES REPRESENTATIVE
WBH Merchandising · 2016 — 2016Helped customers with product selection and recommendations while actively promoting items to drive sales and achieve targets. Maintained organized displays, provided excellent customer service, and effectively handled inquiries and concerns.
Skills & Expertise
Education
- High SchoolParara National High School · 2009 — 2013
- Bachelor of Science in Business Administration major in MarketingUniversity of Iloilo-PHINMA
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