Ronnie M.

Ronnie M. is a seasoned Customer Service Associate with close to a decade of experience in the BPO industry, particularly focusing on customer support and back-office operations. Having earned his Bachelor of Science in Information Technology from ICCT Colleges Foundation Inc., Ronnie has honed his ability to deliver excellent service through phone, email, and chat support, as seen in his role at TDCX where he consistently achieved high customer satisfaction. At Ubiquity Global Inc., he was adept at handling sensitive customer information and conducting dispute investigations for an international banking account, showcasing his skills in dispute resolution and attention to detail. Prior to this, at Concentrix, he efficiently managed high-volume email inquiries, improving customer experience with timely and accurate responses. With his strong communication and problem-solving capabilities, Ronnie remains committed to maintaining professionalism and confidentiality in resolving customer concerns.