Ronwaldo D.
Mid-Level Virtual Assistance Specialist
Open to offersNew to PlatformAbout
Ronwaldo D. is an experienced professional specializing in data validation, customer service, lead generation, and administrative support across the retail, gaming services, legal data, and B2B sectors. At Emapta, he managed data governance for datasets from shopping centers and retail parks, implementing quality assurance frameworks that led to a 60% reduction in processing time. During his time at ZenMax, Ronwaldo advanced demand generation initiatives and provided tailored sales support for gaming clients, optimizing lead-to-conversion strategies via targeted email campaigns. At Sitel Philippines, he demonstrated excellence in high-volume customer support, achieving significant reductions in callbacks. With Global Agility Solutions, he delivered high-accuracy image review and legal data entry for U.S. vehicle plate identification, as well as spearheaded LinkedIn outreach and CRM maintenance for successful B2B lead generation campaigns.
Experience
Data Validation Analyst
Emapta · 2024 — 2026Ensured high-quality data by identifying redundancies and consolidating various streams into a cohesive dataset collected from multiple retail environments, such as shopping centers and high streets. Developed standard quality control frameworks to detect discrepancies early, maintaining a data accuracy of 99%. Established a documentation and notation system that enhanced workflows, leading to a notable 60% reduction in processing time.Image Review & Legal Data Entry Specialist / Virtual Assistant (Lead Generation)
Global Agility Solutions · 2017 — 2026Reviewed U.S. vehicle license plates with high accuracy, consistently achieving an accuracy rate of 95% or higher under tight deadlines. Sourced potential B2B leads via LinkedIn to enhance lead conversion rates and tracked lead progress while maintaining detailed records in a CRM (Salesforce).Customer Service / Sales Support Representative
ZenMax · 2021 — 2023Created tailored email marketing campaigns for gaming services clients, focusing on targeted messaging to convert cold leads into valuable customers. Followed established scripts and processes to communicate effectively with customers, achieving set sales targets through consistent engagement.Customer Service Representative
Sitel Philippines · 2019 — 2021Handled a high volume of inbound customer interactions while exceeding performance metrics, contributing to a significant reduction in callbacks through effective first-contact resolutions. Maintained customer records and tracked interactions within customer service systems, ensuring high levels of customer satisfaction through effective communication.
Skills & Expertise
Education
- Associate Degree – Hotel and Restaurant ServicesBaguio School of Business and Technology · — — 2010
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