Rosa
Senior Internal Audit Manager
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About
Rosa B. is a highly experienced professional in the banking and financial services sector, specializing in internal control and risk management. She holds a Magister Management degree in Human Capital Management from Trisakti University, where she achieved a GPA of 3.87/4.00. Since September 2019, she has served as the Head of Internal Audit at PT CIMB Niaga Sekuritas in Jakarta, Indonesia. In this role, she reports directly to the President Director and maintains regular communication with top management and the Board of Commissioners. Her responsibilities include developing and managing a comprehensive annual audit plan, ensuring compliance with regulations, and overseeing audit operations to assess operational efficiencies. Rosa's career includes extensive experience in complaint handling management, service quality, and process improvements. Her previous roles include AVP of Risk Control at CIMB Niaga and Service Experience Manager for Wholesale Banking at Standard Chartered Bank, where she was instrumental in enhancing client service management and regulatory compliance.
Experience
Head of Internal Audit/Chief Audit Executive
PT CIMB Niaga Sekuritas · 2019 — PresentReports to the President Director while maintaining communication with Top Management and the Board. Manages the annual audit plan and oversees audit operations for compliance and efficiency assessments. Maintains a system for audit documentation including plans, findings, and follow-ups. Prepares detailed audit fieldwork, conducts exit conferences, and releases audit reports. Conducts special audits as directed by management and recommends policy improvements.AVP Risk Control Unit
Business Banking, CIMB Niaga · 2018 — 2019Ensures risk awareness implementation across Business Banking divisions. Engages with the Business Unit and Quality Management Team for control enhancements and corrective action planning. Focuses on improving credit processes and preventing fraud. Initiates quality control assessments and reports to management. Liaises with Compliance and Operational Risk Management to ensure nil audit findings.Service Experience Manager for Wholesale Banking
Standard Chartered Bank · 2015 — 2017Manages Service Quality Management activities to enhance client experience within Corporate and Commercial Banking. Oversees procedures within the Client Services Group for compliance with guidelines. Responsible for Complaint Handling Management and coordinates solutions with stakeholders. Conducts Voice of Client surveys for performance evaluation and reports.Client Experience Manager, Retail Clients
Standard Chartered Bank · 2008 — 2015Ensures high service levels in Complaint Handling Management and supervises operational activities in the Complaint Unit. Works with the Call Center to manage customer inquiries. Compiles customer feedback for analysis and reporting. Facilitates process improvements in the Customer Service Management Unit.Senior Assistant Manager of Client Services
HSBC Securities Services · 2007 — 2008Manages client relationships with foreign clients, banks, and non-banks. Supervises the Client Services Team and monitors trade funding activities. Addresses client inquiries related to cash forecasting and operational issues. Ensures all required documentation for transactions is provided.Assistant Manager of Voice of Customer & Retention Management
Standard Chartered Bank · 2006 — 2007Supervises Monthly Voice of Customer Surveys across segments and analyzes survey results. Supports service improvements and retention management to prevent customer attrition. Engages in process improvement initiatives to enhance service quality.Client Relationship Assistant – Custody and Clearing Department
HSBC Securities Services · 2000 — 2006Assists Client Relationship Executives in maintaining client relationships and answering queries. Coordinates client inquiries and monitors daily cash forecasts and funding processes. Prepares monthly reports and updates client information.Registration Funding Staff – Custody and Clearing Department
HSBC Securities Services · 1997 — 2000Prepares daily registration funding spreadsheets and ensures accurate cash transfers to registrars. Reconciles weekly cash flows and compiles necessary documentation.
Skills & Expertise
Education
- Magister Management in Human Resource ManagementTrisakti University