Rosalie A.

You’re not just hiring someone to complete tasks—you’re hiring someone who genuinely cares about making your work easier. I bring 5+ years of experience in customer service and administrative roles, combined with training in Virtual Assistance, Bookkeeping, and Social Media Management. I can support you with day-to-day admin tasks, data entry, email and calendar management, bookkeeping support, content planning, and social media tasks. I’m trained in tools such as Google Workspace, ClickUp, Slack, Canva, Notion, Metricool, MailerLite, and Wix, and I’m certified in Xero Levels 1to 3 with QuickBooks Online Advanced Training. What sets me apart is my attitude toward work. I’m organized, detail-oriented, proactive, and willing to learn. I don’t just wait to be told what to do—I look for ways to keep things organized, solve problems, and make sure tasks are completed properly. If you need a reliable VA who can take tasks off your plate and give you more time to focus on your business, I

• Customer Service Executive

  EXLSERVICE PHILIPPINES · 2024 — 2026
  Delivers high-quality customer service by resolving customer queries related to funding transactions, ensuring the accuracy of information, and providing inbound phone support. Takes action on customer service requests, contacting relevant departments for claims status and other inquiries.

• Administration/ Operations Manager

  WR1GHT DRIVING SCHOOL · 2022 — 2024
  Registers students for driving courses and provides information on obtaining permits and licenses. Manages and inputs student data into the LTO LTMS system, organizes records, and processes payments while ensuring compliance with documentation requirements.

• Customer Care Representative I

  LEGATO HEALTH TECHNOLOGIES · 2021 — 2022
  Handles customer inquiries via phone and written communication regarding insurance benefits and claims. Analyzes problems, documents outcomes in the database, and coordinates with internal functions to ensure timely and accurate responses to customer requests.

• Rooms Division Manager

  EON CENTENNIAL SOHO HOTEL · 2019 — 2020
  Supervises Front Office Associates and Room Attendants, ensuring quality service and performance evaluations. Manages master key control, maintains accurate room status information, resolves guest issues efficiently, and oversees cash handling and record keeping.

• Customer Service Representative

  INSPIRO · 2019 — 2019
  Addresses customer inquiries by clarifying information based on system data. Assists customers in fulfilling requests and troubleshooting problems, maintaining operational procedures and reporting issues as necessary.

• Admin Coordinator

  LANDMARK RETAIL INVESTMENT CO. · 2015 — 2018
  Maintains warehouse staff records and oversees attendance for outsourced personnel. Manages petty cash and supplies, processes purchase requisitions, and ensures first aid resources are available.

• Customer Service Representative/ Sales Associate

  ePLDT VENTUS, INC. · 2008 — 2009
  Determines customer requirements and provides necessary information while addressing inquiries. Resolves issues, completes transactions, and updates call center database to enhance operational efficiency.

• Bachelor of Science Major in Computer Engineering

  University of San Agustin · 1999 — 2007