Rosalie M.

Rosalie May B. is an experienced Customer Service Representative with a demonstrated background in customer support, telesales, and online tutoring across industries such as financial services and education. At IntouchCX and Alorica, she managed customer inquiries, account concerns, and resolved issues efficiently, maintaining professionalism and meeting quality metrics. While at Concentrix, she focused specifically on financial services, ensuring data accuracy and client confidentiality. In her telesales role at iQor, Rosalie promoted products and consistently achieved sales targets through effective up-selling. Additionally, she served as an online tutor at ClasingEilts, delivering structured academic support and monitoring student progress. Her core competencies include Call Handling, Data Encoding, and Online Teaching, supported by strong communication and time management abilities.