Rosalie A.

Rosalie B. is a dedicated Customer Service Specialist with extensive experience in the BPO sector, supporting accounting and sales operations. Her expertise includes handling client inquiries and processing account-related concerns with precision in fast-paced environments. Rosalie excels in building strong client rapport and maintaining high satisfaction scores by communicating complex information clearly. She served as a Technical Support Specialist at Alorica from 2021 to 2025, where she adeptly handled technical cases through phone and email. Previously, she was responsible for sales accounts, managing a large volume of calls and seizing upsell opportunities. Additionally, as a Bookkeeper, she showcased her proficiency in QuickBooks, efficiently managing accounts payable, processing payroll, and conducting bank reconciliations. Her academic credentials include a BS in Business Administration from Southern Leyte State University, which complements her strong command of skills such as Daily Bookkeeping, Bank Reconciliation, and financial reporting. Earlier roles include working as a Nurse Attendant at Adventist Hospital, where she observed and recorded patient conditions, contributing to high standards of care.