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Rosalie G. — Mid-Level Virtual Assistant and CRM Specialist from Philippines

Rosalie G.

Mid-Level Virtual Assistant and CRM Specialist

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Rosalie G. is an adept Executive Virtual Assistant specializing in GoHighLevel CRM and customer operations, operating from Quezon City, Metro Manila, PHL. She has demonstrated expertise in managing high-volume environments, addressing up to 250 daily inquiries. Her comprehensive training encompasses logistics dispatching, patient care advocacy, and technical support. Rosalie is highly skilled in optimizing CRM systems like Salesforce and Avaya, crafting automated workflows, nurturing client relationships, and guiding marketing initiatives. Through her freelance and training portfolio, she's proficient in leveraging GoHighLevel for enhanced client communication and workflow organization. Rosalie's professional journey includes roles as an Associate Dispatcher at UnifyCX, where she orchestrated roadside assistance logistics, and as a Patient Care Advocate at Alorica, enhancing patient experiences aided by Salesforce databases. She also provided technical support at Conduent, emphasizing swift resolution and customer satisfaction.

Experience

  • Executive Virtual Assistant & Digital Specialist

    Freelance & Training Portfolio · 2026 — Present
    Developed digital solutions for client workflows, utilizing GoHighLevel (GHL) for dashboard navigation, pipeline organization, lead tracking, and automated client communications. Implemented multi-niche virtual support for small businesses, integrating administrative data entry with digital page management. Created visually appealing marketing carousels, short-form Reels, and captions through Canva and advanced AI tools to enhance audience engagement.

  • Associate Dispatcher – Roadside Assistance

    UnifyCX · 2024 — 2026
    Orchestrated real-time emergency roadside assistance and logistics dispatch for motorists under strict time limitations. Handled fast-paced inbound and outbound communication to coordinate with service vendors, verify client insurance, and provide ETA updates. Applied effective communication and problem-solving to de-escalate high-stress customer situations. Kept detailed operational logs of interactions within corporate platforms to ensure efficient service delivery.

  • Patient Care Advocate

    Alorica (Cubao) · 2024 — 2025
    Assisted patients with complex healthcare inquiries by verifying member services, insurance plans, and pharmacy benefits. Communicated with pharmacies to arrange medication deliveries and validated records to prevent processing errors. Collaborated with healthcare providers to advocate for patient issues and improve the patient care experience. Utilized Salesforce, Avaya, and Excel for tracking cases and executing follow-ups.

  • Non-Voice Technical Support Specialist

    Conduent (Local Telco Account) · 2024 — 2024
    Delivered advanced text-based troubleshooting assistance via web chat and email, addressing account and technical concerns. Identified and resolved digital connectivity, hardware, and subscription issues to minimize escalations to supervisors. Documented case summaries and reviewed outstanding support items to ensure quick resolution times.

Skills & Expertise

Digital MarketerLead GenerationCustomer SupportGoHighLevelE-CommerceReal EstateVirtual AssistantContent CreationAppointment Setter

Education

  • Senior High School Graduate – Humanities and Social Sciences (HUMSS) Track
    Institution not specified