Rose D.
Junior Customer Service Trainer
Open to offersNew to PlatformAbout
Rose D. is an experienced professional with a rich background in customer service and retail management. She has recently stepped into the role of a Certified Trainer at C3 / Everise, where she emphasizes customer service, sales skills, and product knowledge in training sessions. Rose is proficient in conducting training both virtually and in person, boasting a high success rate among trainees. Her previous role as a Customer Service Representative allowed her to utilize multiple systems simultaneously, contributing to a performance exceeding company standards. Earlier in her career, Rose excelled as a Store In-charge for Caribou Coffee, where she honed her skills in managing budgets, training staff, and maximizing profitability. She has a demonstrated ability to manage both high-level operations and frontline customer interactions. Her practical knowledge extends to tools like MS Word and Excel, essential for maintaining customer satisfaction and operational efficiency.
Experience
Certified Trainer
C3 / Everise · 2023 — PresentConducted new hire and ongoing training with a focus on customer service and sales skills, as well as Everise policies. Provided training in both remote virtual environments and traditional settings. Developed curriculum in collaboration with clients and maintained engagement through active learning activities. Prepared lesson plans and evaluated trainee proficiency for certification.Customer Service Representative (WFH)
C3 / Everise · 2022 — 2023Handled customer issues using one-call resolution protocols and escalated processes. Ensured compliance with company and client performance metrics. Evaluated opportunities for process improvements and maintained detailed customer records.Customer Service Representative (WFH)
24-7intouch · 2021 — 2022Responded to customer inquiries in English and native language, addressing issues and building customer interest in services. Provided high-level personalized customer service and adapted to changing business requirements as needed.Customer Service Advisor - Seasonal (WAH)
CONCENTRIX · 2021 — 2021Ensured service quality aligned with Key Performance Indicators. Engaged with customers to clarify needs, demonstrating empathy while resolving issues. Participated in activities aimed at enhancing customer satisfaction and documenting interactions in databases.Project Base Customer Service Representative (WAH)
INSPIRO RELIA INC. · 2020 — 2021Fielded inquiries about products, services, and promotions while effectively communicating the brand’s value. Ensured accuracy of customer information and maintained confidentiality.Store In-charge
Caribou Coffee (Alsayer Retail Co. LLC) · 2014 — 2020Provided guidance and supervision to the team, maintained financial records, and managed the budget. Trained staff on operational standards and motivated team members to enhance performance. Handled customer inquiries and ensured compliance with health and safety regulations.Store Supervisor
Turkey Hill (Emirates National General Trading LLC.) · 2012 — 2013Oversaw daily team activities, driving operational efficiencies and managing staff performance. Scheduled staffing levels and prepared reports for senior management while identifying improvement areas.Senior Crew
Cold Stone Creamery (APPAREL Group) · 2012 — 2012Supervised store operations in the absence of the Store Manager and communicated internal issues to Head Office. Provided daily briefings to staff on sales targets and customer engagement strategies.Service Crew
Cold Stone Creamery (APPAREL Group) · 2010 — 2011Built ice cream cakes to meet customer specifications and handled cash accurately. Engaged customers and ensured the cleanliness and appeal of the store environment.Sales Associate
ZENZEST (ZENZEST Lifestyle Asia) · 2009 — 2010Promoted new products to customers while applying effective selling techniques and maintaining inventory records.Service Crew
Fracasso Pizza · 2008 — 2009Provided fast and friendly service while preparing food hygienically as kitchen staff. As cashier, handled customer orders and managed cash funds efficiently.
Skills & Expertise
Education
- High School GraduateDeparo High School · 2003 — 2007
Interested in this professional?
Sign in as an employer to save this profile or invite Rose D. to a job.
Sign in as an employer