Rose A.

Rose Ann N. is a dedicated customer service professional with nearly four years of experience in the healthcare and urgent care industries. She specializes in insurance claims management and patient billing, effectively assisting members with inquiries, processing authorizations, and ensuring compliance with healthcare regulations across various communication channels. Her role at Teleperformance involved supporting members of healthcare accounts by managing insurance coverage inquiries and processing prior authorizations. In her tenure at Omega Healthcare, she excelled in patient billing, addressing discrepancies in payments and processing refund requests within policy frameworks. Her adeptness at stakeholder coordination and efficient communication has consistently contributed to enhanced patient experiences and satisfaction. Rose Ann holds a Bachelor of Arts in Behavioral Sciences from the University of Caloocan City, complementing her expertise in managing patient and provider relations. Through a foundation in robust communication and a commitment to accurate problem-solving, she has maintained positive relationships with diverse stakeholders in the healthcare sector.