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Rose-Ann C. — Mid-Level Customer Service Representative from Philippines

Rose-Ann C.

Mid-Level Customer Service Representative

Philippines No experience yet
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Languages
English
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About

Rose-Ann C. brings a robust background in the customer service and manufacturing industries, marked by nearly a decade of professional experience. As a Customer Service Representative with companies such as RESULTS CX, Teleperformance, and CONCENTRIX, she honed her capabilities in the call center environment from 2017 until 2025, excelling in billing terms and condition discussion with telecom clients. Prior to this, Rose-Ann held a pivotal role at Taiyo Yuden (Philippines) Inc. in the manufacturing sector, where she specialized as a Production Operator involved in the molding segregation process and scanner operation process. Her responsibilities included operating machinery such as the roller slit machine and managing data processing tasks critical to production. Well-versed in Microsoft Office Suite, Rose-Ann is adept in Word, PowerPoint, and Excel, with excellent English grammar and communication skills. She pursued tertiary education at C.T.U. Cebu Technological University with a focus on hospitality and tourism. Rose-Ann, based in San Francisco, Camotes, Cebu, continues to seek opportunities for knowledge sharing and professional advancement.

Experience

  • Customer Service Representative

    RESULTS CX · 2024 — 2025
    Managed customer interactions and provided support through phone communication.
  • Customer Service Representative (Advisor II)

    Teleperformance · 2021 — 2022
    Delivered customer assistance and responded to inquiries over the phone.
  • Customer Service Representative (Advisor II)

    CONCENTRIX (formerly Convergys Philippines Inc.) · 2017 — 2021
    Handled customer calls and provided problem resolution for various service requests.
  • Production Operator

    Taiyo Yuden (Philippines) Inc. · 2016 — 2017
    Performed scanner operation tasks including scanning documents for record-keeping and output reporting to process engineers.
  • Production Operator (Molding Segregation Process)

    Taiyo Yuden (Philippines) Inc. · 2013 — 2016
    Operated a roller slit machine to classify manufacturing products as conforming or non-conforming and entered data into a computer application.

Skills & Expertise

Education

  • Bachelor of Science in Hotel Management
    Cebu Technological University · 2011 — 2012
  • Bachelor of Science in Tourism
    University of Cebu Banilad · 2010 — 2011

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